Patrick Muir Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Served as a primary resource and consultant for Department of Administration (DOA) leadership, program administrators and business managers, IT and non-IT program staff, as well as staff at other state agencies including campuses; providing leadership and direction while performing work surrounding high-value, complex, and sensitive IT or telecommunications systems, acquisitions, terms & conditions, service level agreements and metrics, key performance indicators and deliverables, security controls, and vendor performance issues related to the state's information technology infrastructure or underlying contracts. Extensive customer-facing interaction, translation of complex IT topics, and expert level analysis

Madison, Wisconsin, United States

Performed research, development, acquisition, business analysis, and support of telecommunications or advanced emerging technologies throughout the Wisconsin DOC, including network transport and convergence, web conferencing, remote access, VoIP, wireless/mobile, unified messaging, and other integration technologies. Account and vendor management for telecommunications (e.g., wireline, mobile, ISP, WAN, etc.) at all DOC locations statewide. Provided consultation, leadership, and coordination across all divisions and cross-functional support units in the architecture and acquisition of telecommunications and complex IT systems, methodologies, and tool sets used. Team resource and time management including daily task delegation, project/ticket status monitoring, and overall group motivation.

Madison, Wisconsin Area

Worked within a small team to acquire, design, install, integrate, support, and document the various critical telecom, network infrastructure (e.g., LAN/WAN, Wireless APs, Firewall, Web-Filtering, VPN, etc.), specialty server/desktop, and life-safety systems in use throughout the Wisconsin DOC. Responsible for site evaluations, system failure impact assessment, cost/benefit analysis, end-user support and training, vendor management, project coordination, and more.

Madison, Wisconsin

Supervisory and technical responsibilities for a small team of experienced installers and technicians. Responsible for team resource and time management, staff support, and acted as a single point of contact for high-profile client initiatives or customer projects. Experience with a wide range of networking, telecommunications, A/V, specialty server/desktop, and life-safety systems. Frequent travel across disparate client locations commissioning complex enterprise sized systems.

Madison, Wisconsin

Installation, programming, and system integration of voice, video, data, surveillance, access control, life-safety, automation, and A/V systems Responsible for all phases of systems commissioning, end-user support, and training

Madison, Wisconsin Area

Applied expertise to both residential and commercial telecommunications applications. General installation and service of varying voice, data, and video technologies for several Telecommunications and Internet Service Providers.

Madison, Wisconsin Area

Performed quality assurance checks on company installations and service calls while frequently traveling between offices throughout the state. Recorded evidence, created logs, and reported information to Corporate HQ. Performed minor upgrades to meet industry standards. Developed & implemented methodology to record, track improper billing, installations, and service calls

Madison, Wi - Kenosha, Wi

Numerous customer service positions held at Dicks Sporting Goods, Arbys, Professionally Speaking (telephone fundraising), etc.

Associate Degree In Applied Science, It-Network Specialist, 3.98 Gpa

Activities and Societies: Deans Honor List - (each semester attended while working full-time) Member of Phi Theta Kappa Honor.

High School Diploma, General Studies

General Education