Muizz Jamil Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Conducted fraud risk assessments, defined and implemented fraud roadmaps and strategies with measurable KPIs fully aligned with the current product and business line strategies.
• Monitored and analyzed data from weekly fraud reports to identify industry trends to help shape strategic direction, requirements, applicable policies, and fraud countermeasure controls.
• Led and completed two bulk disbursement programs for the province of Ontario and one for the Canadian Red Cross, each… Show more
• Led and completed two bulk disbursement programs for the province of Ontario and one for the Canadian Red Cross, each exceeding over 1 million payments while maintaining under 1% in fraud loss, by implementing.
• Examined and adopted industry regulatory compliance standards and legislation (i.e., Payment Card Industry Security Standard, Retail Payment Activities Act, Payment Clearing and Settlements Act, etc,.)
• Enhanced fraud detection API capabilities leading to lower false positives and increased fraud scoring accuracy.

Ontario, Canada

• Audited Risk Ops teams on compliance and risk management functions (for EMEA and APAC region).
• Worked in a fast-paced and growing risk operations team under the derivatives business unit.
• Implemented organizational risk policy and procedure in line with organizational risk strategy and market changes to prevent, eliminate, and mitigate operational risks.
• Provided investigation support by conducting and leading thematic testing on risk strategy and incidents when required.

Toronto, Ontario, Canada

• Re-defined KPIs and managed day-to-day operations for all Specialty Fraud units. This includes Wires Fraud, Merchant Fraud, Credit Fraud, Business Banking Fraud, Defect Management, and Cares team.
• Collaborated with the Finance team for development planning by tracking, managing, and forecasting FTEs for the department.
• Reviewed and updated Standard Operating Procedures, resource materials, and training for all of the Specialty Fraud teams.
• Created business continuity plans and… Show more
• Created business continuity plans and succession planning for Specialty Fraud, semi-annually.
• Reviewed and tracked progress for various projects and initiatives for the department to ensure all compliance/audit requirements were met.

• On-floor supervisor for detection agents and assigned as escalation lead to intercept all L1 escalations for Canadian Fraud Operations.
• Handled and resolved queries on all fraud claims to ensure optimal customer satisfaction.
• Conducted thorough reviews of fraud detection and loss prevention teams’ SOPs and updated them as required to stay current with fraud trends and strategies.
• Managed all incoming calls in the assigned queues, interviewed clients, and maintained a green… Show more
• Managed all incoming calls in the assigned queues, interviewed clients, and maintained a green scorecard. Show less

Markham

• Reviewed and investigated cases identified as potential financial crimes and made risk-based decisions to either retain customers with restrictions or exit clients from the Bank
• Managed assigned queues and fraud ops inboxes and investigated fraud alerts in accordance with SOP.
• Partnered with GSI (Global Securities & Investigations) and AML (Anti-Money Laundering) for complex investigations

• Conducted focused coaching with each new-hire to understand their strengths and identify opportunities to assist them in creating action plans.
• Reviewed calls and created compliance reports and daily/weekly trackers to track progress for all new-hires.
• Created job aids and training tip sheets to drive up compliance scores.

Toronto, Ontario, Canada