Mujahed E. Abu Hashish Email & Phone Number

Amman-Jordan

• Technical Support for Zajil Telecom (ISP) VIP Corporate CustomersAnalyze, configure and troubleshoot small, medium and large size networks.• Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Voice, Wireless and Microwave).• Solve product and network problems of low, medium, and high complexity.• Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE, Router and Switch.• Opening & following up trouble tickets (Resolving, Halting & Closing).Dealing with different kinds of Cisco routers on daily basis such as (800, 1800, SOHO97, 6260, 3800, 7000) series, Cisco Switch’s such as (3750, 2950) series, DSLAM MALC, DSLAM New Paradyne (8820) and Cisco DSLAM (6250) series and ISDN voice Modems.• Troubleshoot network connectivity problems (LAN and WAN) in daily operations.Experienced with physical layer interfaces and cabling standards.• Network Monitoring and Network Efficiency Analysis.• Troubleshooting for Email / Web Hosting / Domain services.

Amman-Jordan

• installing and configuring computer hardware, software, systems, networks, printers and scanners• planning and undertaking scheduled maintenance upgrades• setting up accounts for staff, ensuring that they know how to log in• solving password problems• talking to clients and computer users to determine the nature of any problems they encounter• responding to breakdowns• investigating, diagnosing and solving computer software and hardware faults• repairing equipment and replacing parts• supervising junior engineering and technical staff• obtaining replacement or specialist components, fixtures or fittings• checking computer equipment for electrical safety• maintaining records of software licences• Managing stocks of equipment, consumables and other supplies.

Jordan - Amman

• Handling and solving all customer’s problems, inquiries and complaints directly or after escalating them to the concerned dept.• Answering customers calls/faxes/e-mails to solve billing, technical problems & answers any general inquiries.• Escalating unsolved problems to other departments within Jordan Telecom Group.• Having a very good understanding for Orange EBU provided solution and provide technical consulting by supporting MS mail solutions, Hosting customers & Network solutions.• Following up on reported problems and give feedback to the customer.• Analyzing & monitoring all faults for Enterprise customers.

Jordan - Amman

• perform and document Standard Roaming tests: IR.24 for Voice and Short Message testing, IR.35 for GPRS testing, IR.27 for Video calling testing, IR.60 for Prepaid testing, and IR.50 2G/2,5G/3G roaming testing• Updating IREG database with actions, to ensure current status of tests is known.• Specify Roaming data changes to: MSC, HLR, and IN. platforms, SGSN.• Handle & follow-up on Customer Care Issues; to act as customer service assistant in dealing with roaming problems.