Client Services Associate
Current• My responsibility is to co-coordinating with the insurance company and TPA & take care of successive client pro-active assistance & client servicing, the responsibility includes: • Undertaking Quality Check for Polices & Endorsement• Following up with the Insurance Company to clear the pending policies.• Following up for policy issuance. • Taking care of operational & servicing issues of the clients and act according to the requirement of the client.• Interacting with the Insurance Company for Policies, endorsements, and corrections & do Calculation as per the Addition / deletion list provided by client.• Updating the client file with the endorsement copy and sending the same to the client in the soft and hard copy• Interacting with TPA’s related to cashless claim & claim settlement, Mediclaim cards, Claim MIS and so on.• Preparing Monthly MIS and publishing the same on the specified days.
