Manage Social Media Platforms do LinkedIn Optimization, SEO, Content Writing and Develop engaging content for marketing materials, including blogs, social media posts, email newsletters, and website copy.

1. Supervised department operations to ensure high performance and customer retention.2. Conducted business analysis to support strategic planning and decision-making.3. Coordinated with various teams to streamline processes and improve service delivery.

As a dedicated Customer Service Representative (CSR) at IBEX Global, I served as the frontline support for Walmart, one of the world's largest retail chains. In this role, I leveraged my strong communication skills and empathetic approach to provide exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.Key Responsibilities:Responded promptly and courteously to customer inquiries via phone, email, and chat channels.Demonstrated empathy and patience in understanding customer needs and resolving concerns effectively.Processed returns, refunds, and exchanges in accordance with Walmart's policies and procedures.Assisted customers with online orders, navigating the website, and providing product information and recommendations.Maintained accurate records of customer interactions and transactions using CRM software.Achievements:Consistently received positive feedback from customers for providing exceptional service and resolving issues efficiently.Recognized for exceeding performance targets, including customer satisfaction ratings and resolution times.Skills Demonstrated:Excellent communication skills, both verbal and written.Strong problem-solving abilities and conflict resolution skills.Ability to multitask and prioritize tasks in a fast-paced environment.Empathy and patience in addressing customer concerns.Proficiency in using CRM software and other relevant tools.As a Walmart CSR at IBEX Global, I played a pivotal role in upholding Walmart's reputation for outstanding customer service while contributing to the success of the team and the organization as a whole.

As a Walmart Chat Support Executive at IBEX, I played a pivotal role in delivering exceptional customer service to Walmart's online shoppers. Through the chat platform, I provided timely assistance, addressed inquiries, and resolved issues with precision and professionalism.Key Responsibilities:Engaged with Walmart customers via chat to assist with product inquiries, order tracking, and resolution of concerns.Demonstrated empathy and patience while understanding customer needs and providing personalized solutions.Utilized knowledge of Walmart's products, services, and policies to provide accurate information and guidance.Collaborated with internal teams to escalate complex issues and ensure timely resolution for customers.Maintained detailed records of customer interactions and transactions to facilitate seamless follow-up and support.