Mujahid Hossain(Rusho) Email & Phone Number

Shanghai, China

In charge of offshore analytics support, tableau admin, reporting team & BI analytics support.- Lead PoC of offshore analytics support to regional BAs & operations within HQ- Govern external benchmarking data,KPIs & visualizations - Design & administer data models & visualization tools-Tableau -- Optimized 100+ marketing dashboards to improve efficiency by 90% & 100% online optimization -- 80% online optimization, 50+ KPI visibility on internal KPI index system & reporting platform.

Shanghai City, China

Led BA team(10HCs) & POC for service analytics- Localized reporting visualization tool in customer service & repackaged KPI reporting -- 100% coverage for customer service reporting with ETL for all -in-one data model & data feed.

Shanghai City, China

- Led POC (Proof of Concept),A/B testing to customer success,- Productionized predictive model for email/marketing campaign for dormant buyers. -- Conducted cohort analysis to select buyers for CRM campaign (w/proof of concept accuracy 89%).

Shanghai City, China

Led analytics support for APAC service teams- Lead PoC & analytics support for employee & exec level KPI dashboards that went live in 4 months (Global Initiative)- Operationalized customer segmentation models for customer growth (Cohort, RFM & LTV modelling) -- Conducted multiple new buyer campaigns & provided controlled experiment with KPIs & visualizations.- Automated SQL server data extracts that freed up 3 HCs/week(24 working hrs to offline load)

Shanghai City, China

- Formalized and aligned rhythm for APAC inputs into Rapid Response in line with global timelines. - Designed/developed customer insights from frontline to generate 2 ideas implemented by product.- Led contact classification accuracy project for CN & AU as part of Six Sigma Green Belt certification -- Contact classification accuracy hit over 90% from 52% in 2 months down to L2 categorization -- Initiated self-help video sub-project & created 20+ videos working with external vendors.

Shanghai City, China

- Partnered with business to ensure that each operational report is utilizing and communicating with the teams routinely and effectively.- Configured & implemented new LOB/projects into reporting infrastructure & develop reporting model for special projects.- Captured specific performance measures and their weight at vendors and validate data quality.- Worked on projects with NA reporting teams to properly map queues/staffgroups and fulfil reporting requirements for Unify.- Designed & carried out ad-hoc reports using Microstrategy BI tool, Teradata SQL assistant & tableau.- Conducted training sessions on how unify metrics were measured & educated team with in-depth knowledge of usefulness and support performance improvement of team.- Conducted training sessions on operational reporting and document insights/FAQs to instill self-serve among users.- Designed CS survey process for sites and partner with global CSAT team to ensure metric standardization.- Led local tool reporting development and liaise with global reporting team to embed in APAC CS reporting (Cap planning, APAC Scorecard etc.)

- Manged production plan on line, inventory and timely shipping. - Service for customer in quality, service, production yield rate and customer’s complaint etc. . - Owned NPI (New products input) control and management, including schedule, quality and timely shipping.- Transmission of New products Input and the related engineering technology.- Monitor production trafficking; and provide creative solution- Handled customer complaints & lead improvement efforts.- Co-ordinated with the internal departments to phase-in new improvement plan - Supported delivery plan & buyer Inspection- Instilled quality awareness & support sales team to meet delivery plan