Mujahid Mohammed Email and Phone Number

1. Working with Finance and Sales teams to fix the root cause for incorrect goods returns to vendors.2. Helping vendors to understand the terms and conditions of the contract.3. Creating GARTER (Global Accounts Receivable Transaction Entry Request) in Oracle for Finance and Retail approvals to payback vendor for incorrect deductions and incorrect returns.4. Clarifying Vendor issues and providing them proper resolutions with in TAT.5. Resolving vendor payment issues.6. Responsible for doing monthly audit review for team pending cases.7. Coordinating with Retail team to setup the contract terms as per vendor agreement.8. Coordinating with Vendor to resolve their disputes for goods returns and amount deductions.9. Responsible to allocate daily tasks/cases to the team.10. Clarifying team issues and providing them proper resolution within 4 hours.11. Responsible to do weekly team lobby review to reduce pending aged cases.12. Accountable to work on aged cases of the team and providing resolution.13. Managing business operations, escalating issues, tracking of daily activities and updating it regularly and ensuring that processes are followed as per the quality standards.14. Responsible to update SOPs as per process updates.15. Responsible to meet team goals every month.16. Managing India and MENA collections, dispute and reconciliation process.17. Resolving vendor queries on Contra Cogs, vendor returns invoices.18. Sharing weekly forecast report to leadership comparing past due balance and vendor promise to pay on account with commentary19. Reaching out to the vendor via emails and calls for overdue invoices and to resolve vendor queries. 20. Working with cash application team for payment application and refund processing to the vendors. 21. Responsible to do weekly team portfolio review to reduce past due invoices balance.22. Responsible to meet Global goals for 15+ days, 30+ days & 91+ past due invoices every month

Process: Order Management and Billing (Accounts Receivable)1. Clarifying billing team issues and providing them proper resolutions with in TAT to bill the customers on time.2. Responsible for processing of ATM orders in Oracle 11i, processing SST orders for Canada region in BAAN, Sage 300 and IDOMS.3. Accountable for processing of ATM’s orders for (Regional and BNSI) customers, processing of Non-Revenue orders for both Canada and North America regions.4. Mapping client’s requirements while coordinating with cross-functional departments to develop, implement and transition the process adhering to the guidelines specified by the client.5. Processing of Electronic security and ATM’s Orders in BAAN for North America region and processing of change orders in BAAN.6. Managing business operations, escalating issues, tracking of daily activities and updating it regularly and ensuring that processes are followed as per the quality standards.7. Interacting with the management, team and associates to facilitate smooth communication to understand and analyze the requirement and also to identify appropriate solutions for problems, if any. 8. Efficiently handling manual processing of Orders for specified set of customers for Diebold (North America) region through BAAN.9. Responsible for documentation of processed orders and uploading them in to too l “IDOC”.10. Identifying and defining processes, sub-processes & activities, development & review of process flowcharts & risk control matrix and operative effectiveness as well as remedial solutions.

Diebold has been outsourced to Accenture. Job profile is same as Accenture job profile.

Process: ICS North America - Admin and Billing (Accounts Receivable) 1. Responsible for processing of Time and Material (Regular) and Fixed Fee or Milestone Billing.2. Created Projects in CLARITY Application based on the agreed signed work order or Purchase Order.3. Created Purchase Orders for Vendors or third party in E-FLOW application and audited the expense reports in XM application and entering Time sheets on behalf of Vendor resources as per the received Invoices. 4. Identified and defined processes, sub-processes & activities, development & review of process flowcharts & risk control matrix and operative effectiveness as well as remedial solutions.5. Adroit in handling backend operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets & actively involved in controlling service deliverable as per given SLAs – TAT.6. Managed the overall functioning of the process, identified improvement areas and implemented adequate measures to maximize customer satisfaction level. 7. Ensured continuous interaction with the client to make sure the area of concern can be worked upon for improved service levels.8. Audited and entered Vendor resources time sheets and expenses sheets based on the breakup provided by the vendor for a particular invoice.7. Created rate matrix accurately as per SOW in the projects as the customer is agreed to pay the bill based on the rates of the signed SOW8. Coordinated with support team for handing over of work and settle customer transactions; ensure healthy working atmosphere by administering mutually beneficial interactions.9. Handled Customer requests and provide effective service solutions with an eye for detail in paper work, settlement formalities and transactions to ensure customer satisfaction.