• Obtaining, checking and preparing documentation to meet customs need.• Checking translation of the documents of each & every shipment arriving.• Sending pre alert emails with all the documents to the concern transporter.• Liaising with third parties to move goods in accordance with client’s requirements.• Requesting custom duty from the client on time & ensure the transfer of the amount is made before the shipment clears from customs.• Co-ordinate with Custom Broker in solving discrepancies /problem in documentation.• Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;• Prepare quotation for Freight & Custom Clearance job in coordination with the GM.• Update the tracking sheet with shipment status and send to the client on daily basis.• Quote Agents & Customers for all DD shipments and co-ordinate with them on documentation requirements.• Make sure all the cargo is pulled out & delivered to its concerned destination after the custom clearance.• Billing & Invoicing of all the service charges on the basis of Contracts & Quotations.• Maintain all the reports related to all the shipments belong to the projects.• Distribution of Invoices with attachments to client& concerned departments.• Immediate follow up of discrepancies in invoices.• Follow up & ensure the payments are made as per agreed terms.• Interface between Finance & Customs Clearance Team for smooth document & transaction flow.• Adheres to Corporate Polices & procedures• Meeting with clients locally & overseas to discuss the forecast of the project.• Any other related duties / projects assigned by the General Manager from time to time to meet the business emergency.• Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines;• The role involves managing staff and overseeing activities within a department or specializing in a particular area, such as sea freight or air freight.

Providing direct technical support to customers. Create new cases and update existing cases in our customer database. Identify root cause and resolution of major incidents. Provide guidance to customer on the best use of the software. Meet and aim to exceed monthly targets set by individual and Company management. Manage escalations In accordance with Company Procedures and service levels. Troubleshoot, diagnose and resolve fault at time of answering where possible. Communicate with customers regularly regarding case progress and updates. Follow up with Third Party Suppliers regarding the progress of any open calls. Review customer call history and define proactive ways of preventing recurring issues. Create incident reports when required. And it Involves working on a 24 / 7 rotational shift pattern.

Space Design Inc has 1200 luxury furnished service Apartments all over Tokyo.Worked in liaison office Bangalore as sales Promoter after completing 3 months sales training in Tokyo.• Promote sales and services to customers. • Develop and implement sales and service tools. • Respond to customer needs and requirements. • Promote products to sell in big chain of companies. • Deliver customer services in a courteous manner. • Plan and schedule visits clients to promote products and services. • Communicate customer requirements to head office in Tokyo and Senior Manager. • Ensure all the necessary information conveyed to the customers before arriving Tokyo. • Implement best practices in sales and service activities.

Responsible for head of Team of 24 staff.Responsible for functioning of Reception, Cashiering, Reservations, Telephones, Foreign Exchange and 24 Hour Guest Services.Responsible for Customer Satisfaction by speaking to Foreign and Indian Customers daily.In Charge of Concierge and Travel Desk.Handling of Guest Complaints and Requests on Phone directly.Over all Lifestyle support and translation for long-term business guest.In Charge of Daily Revenue Reports.In Charge of Reservations in absence of Reservation Manager.Handling Deviations from Satisfaction and ensuring recovery is made before Guest checks-out.

Business Hotel (42 Rooms) Serving International Clientele in Bangalore.; Responsibilities include: Reception, Cashiering, Foreign Exchange and Customer Service.Ensuring that Hotel Operates at optimum occupancy by constantly monitoring the Reservation Systems.Handling Deviations from Satisfaction and ensuring recovery is made before Guest checks-out.In Charge of Daily Revenue Reports