Mujahid Shareef Email & Phone Number

Genpact India Pvt Ltd (Aug 2021 to till date)Process: Content ModerationDesignation: Process AssociateUnderstanding client policies and guidelines, and making decisions based on them.Respond to user inquiries with high quality, speed, empathy, and accuracy.Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.Fulfill base productivity and quality requirements.Wipro BPS (July 2018 to Feb 2020)Process: Commerce RiskPlatform: E-Commerce (Fraud Investigation)Designation: Senior AssociateAssist in fraud investigations by reviewing accounts and transactions, detecting fraud trends, summarizing key findings, and recommend anti fraud processes and system enhancements based on trends and patterns Verifying Documents of Customer for better profit and customer experience and Enhanced DueDiligence was performed on entities ,preventing loss by evaluating Credit risk Assist in maintaining basic E-Commerce duties including chargeback handling and reviewWorking in Customer Experience Environment and providing immediate resolution to the customer instantly and finding possible ways for better Customer ExperienceDealing with the Chargeback related queries and solving the Customer issues instantly through better resolutionsAnd finding the Backend flaws of chargeback issues through investigation

Listed skills include Microsoft Office, Ccna, Routing, Switching, and 11 others.

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  B206 Karnataka Arts Science & Commerce Degree College,Bidar

  Computer Applications