• As part of the Information Security team, assist Engineering in providing a security-first mindset• Develop and maintain Ledn’s CI/CD deployment platform, supporting the deployment of the Ledn API, written in NodeJS and packaged with the Serverless frameworko CircleCI, GitHub Actions• Architect and deploy the required infrastructure for Ledn’s AWS multi-account strategyo EC2, VPC, IAM, Lambda, Organizations, Secrets Manager, Systems Manager, Inspector, Config, CloudFormation, KMS, ECS Fargate• Architect and deploy an Infrastructure as Code solution to be leveraged for AWS and other cloud infrastructure deploymentso Terraform, Atlantis• Provide DevOps support for InfoSec initiatives

- Architect, deploy and maintain Fuze cloud environments on AWS, using Infrastructure as Code automation - Support developers and engineers using development and staging environments on AWS - Manage cloud usage through periodic audits

• Supporting internal and production environments• Linux – CentOS 6 & 7• AWS / Azure / Docker / vSphere• CI/CD – CircleCI, Jenkins, Packagecloud, Nexus• Infrastructure automation – Ansible, CloudFormation, Terraform• Monitoring – Consul, OpsGenie • Develop cloud infrastructure and configuration automation• Rapid deployment, automation, monitoring and troubleshooting around internal, cloud hosted and customer on-premise environment• Monitoring, troubleshooting and issue resolution for web applications, application servers, database servers, network and virtual infrastructure

* Proactively assess and maintain the functions of applications and infrastructure through monitoring tools (Zabbix, IPmonitor, Cacti, Wanguard, Zenoss, Monitis)* Respond to alarms and traps, as well as determine severity, escalation and resolution of incidents* Handle escalated tickets from customer service; discuss various solutions with team members* Perform installations and maintenance on infrastructure in the datacenters

● Racking, unracking, and cabling (power, networking, and storage) of System X & System P machines to meet dynamic and changing business needs● Deployed, setup, decommissioned, and helped manage physical/virtual machines on Linux (RHEL, SLES), Windows (XP, 7, 8), and Windows Server (2003, 2008, and 2012) operating systems● Updated and maintained passwords, security/operating system patches, package libraries, virus definitions, and applications to maintain security compliance.● Managed, updated, transferred, resolved, service tickets in IBM ticket tracking system to provide technical support, resolve issues with IBM'ers (DB2 and Information Management) both locally and around the world● Communicated with customers regularly to provide proper troubleshooting of hardware, operating systems, performance issues, scheduling outage periods, and preventative security maintenance to ensure accurate timely resolutions.● Managed virtual machines on VMware vCenter Clusters to ensure proper resource load balancing to fulfill demands on processing, storage, and memory to meet changing business needs.● Carried a pager for after-hours emergency support on a rotating basis

• Perform in-store setups of desktops, laptops and tablets purchased by customers to ensure peak performance and trouble-free experience • Diagnose customer units and determine the best resolution to the issue(s) • Recommend, select, and help locate or obtain merchandise based on customer's needs • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Compute sales prices, total purchases and process credit and debit payment. • Assist customers and sales associates with technology related inquiries