- Enable Regional Manager and Sales teams with product knowledge and positioning of 3DEXPERIENCE Works solutions- Promote and demonstrate 3DEXPERIENCE Works (Design, Governance-PLM) product portfolio to new prospects- Onboard and Implement 3DEXPERIENCE Works ENOVIA PLM solutions to new customers- Develop and train internal sales, technical and support teams to handle 3DEXPERIENCE Works Products

- Present solution demonstrations of SOLIDWORKS products to clients relevant to their industry vertical addressing their critical issues - Understand strategic large account customer design processes and ensure successful implementation of existing SOLIDWORKS and PDM products- Implement best practices on SOLIDWORKS and PDM products - Conduct SOLIDWORKS Design Audits and provide detailed reports to customer management to implement additional trainings and software solutions-… Show more - Present solution demonstrations of SOLIDWORKS products to clients relevant to their industry vertical addressing their critical issues - Understand strategic large account customer design processes and ensure successful implementation of existing SOLIDWORKS and PDM products- Implement best practices on SOLIDWORKS and PDM products - Conduct SOLIDWORKS Design Audits and provide detailed reports to customer management to implement additional trainings and software solutions- Conduct dedicated customer events to showcase SOLIDWORKS solutions- Administer internal CRM and improve the CRM processes - Managed PDM implementation projects in large strategic accounts involving large defense PSU and medical device manufacturer Show less

- Setting up and managing a team of 10 engineers in Technical Support for SOLIDWORKS and its solutions- Implementation and administration of CRM system for marketing, sales, and technical support from scratch- Designed and Implemented Post Sales - delivery, implementation, and training standard operating procedure and processes- Setup customer support cases tracking, and escalation procedures based on priority and SLA- Set KPIs and Goals to the Team and conduct periodic reviews… Show more - Setting up and managing a team of 10 engineers in Technical Support for SOLIDWORKS and its solutions- Implementation and administration of CRM system for marketing, sales, and technical support from scratch- Designed and Implemented Post Sales - delivery, implementation, and training standard operating procedure and processes- Setup customer support cases tracking, and escalation procedures based on priority and SLA- Set KPIs and Goals to the Team and conduct periodic reviews to ensure progress- Handle escalated issues from Application Engineers- Train and enable post-sales team members to handle SOLIDWORKS solutions- Work closely with extended Dassault Systèmes teams to ensure issue resolutions Show less

- Troubleshoot application specific problems of end users by providing onsite or remote desktop support for Dassault Systèmes applications (SOLIDWORKS, PDM, Inspection, MBD, Simulation)- Present software demonstrations to clients relevant to their industry vertical addressing their critical issues- Provide application specific training to end users to improve their skills- Onboarding and implementation of SOLIDWORKS for end customers