Mujtaba Haider Email & Phone Number

Manchester Area, United Kingdom

Lahore, Punjab, Pakistan

>Handling the new Market of newly introduced LaundryManagement Software System.>As a customer success specialist, a key aspect of myrole involved documenting customer behavior. Thisentailed comprehending how customers interactedwith the product and the overall business. I focusedon gauging their response to both new and existingfeatures. Were they enthusiastic about the perceivedvalue? Was the usability of these features apparent?Assessing whether… Show more >Handling the new Market of newly introduced LaundryManagement Software System.>As a customer success specialist, a key aspect of myrole involved documenting customer behavior. Thisentailed comprehending how customers interactedwith the product and the overall business. I focusedon gauging their response to both new and existingfeatures. Were they enthusiastic about the perceivedvalue? Was the usability of these features apparent?Assessing whether explaining certain features provedchallenging and determining if customer behavioraligned with expectations were also integral aspects.Additionally, identifying any deviations from theirbuyer persona was crucial in understanding anomaliesin customer behavior.>I simplified and eased the management of theonboarding process.>I enhanced their customer interactions in a systematicway.>I focused on helping customers understand theproduct better by developing user-friendly tutorials. Idesigned a training program with interactivewalkthroughs, blogs, webinars, and videos to make iteasy for customers to learn how to use the producteffectively.>I also collaborate with product designers anddevelopers to understand how the product aligns withthe needs of our customers.> I was regularly engage in meetings with both themarketing and product teams. It is crucial for me toacquire comprehensive knowledge about the product.>I also took charge of managing the customer launchlifecycle. This involves initiating the process byproviding customers with product credentials, guides,product roadmaps, and any FAQs to facilitate theirunderstanding of the product. Subsequently, Iconduct training sessions to guide customers on how to effectively use the product. Show less

Lahore, Punjab, Pakistan

.Working with new clients, on our Core product or supporting existing clients, totally client focused, mainly involved in undertaking the communicationactivities..Working on a big Scale Project covering more than 30 Countries in all regions of the world..Having Clients as big as Mercedes Benz, BMW to Toyota provides them 24 hours of Service..I am providing detailed analysis and documentation of data transfer issues and liaising with clients for effective and practical resolution… Show more .Working with new clients, on our Core product or supporting existing clients, totally client focused, mainly involved in undertaking the communicationactivities..Working on a big Scale Project covering more than 30 Countries in all regions of the world..Having Clients as big as Mercedes Benz, BMW to Toyota provides them 24 hours of Service..I am providing detailed analysis and documentation of data transfer issues and liaising with clients for effective and practical resolution of any problems..Created functional and technical application documents including SLA reports monthly and presented them with the business development team..Doing deep-level analysis and critics with the internal project managers to make the current processes more effective and presentable. Show less

Lahore, Punjab, Pakistan

.Conduct day-to-day project coordination, planning,and implementation across the team.Look after the daily job of 10 team members..Zoom call with high-profile authors All over the world..Create functional and technical application documents.

Lahore District, Punjab, Pakistan

The Author Acquisition Representative plays a pivotal role in Educative’s hypergrowth sourcing third party authors - published book authors, bloggers, and renowned experts in their fields..I Work with management and sourcers to qualify inbound leads..I Send cold emails and perform outbound prospecting activities to engage those leads.I Answer prospect questions via email and pre-qualify them as potential authors.Mostly Convert potential authors to write new courses and… Show more The Author Acquisition Representative plays a pivotal role in Educative’s hypergrowth sourcing third party authors - published book authors, bloggers, and renowned experts in their fields..I Work with management and sourcers to qualify inbound leads..I Send cold emails and perform outbound prospecting activities to engage those leads.I Answer prospect questions via email and pre-qualify them as potential authors.Mostly Convert potential authors to write new courses and transition to the Author Success team for management. Had zoom meetings with Potential Authors to get them on track with us.. Also, Nurture and grow your lead pipeline to convert cold leads into warm prospects over time Show less

Lahore District, Punjab, Pakistan

As an SMB Outbound Account Executive, I had the opportunity to work with KeepTruckin’s largest line of revenue. SMB customers, trucking companies with 1-19 trucks, make up the majority of KeepTruckin’s customer base and are our largest revenue stream. They were looking for sales professionals who are competitive, driven, strong communicators and consistently practice refining their skillset, And should be humble, coachable, and relentless towards hitting the goals and targets.… Show more As an SMB Outbound Account Executive, I had the opportunity to work with KeepTruckin’s largest line of revenue. SMB customers, trucking companies with 1-19 trucks, make up the majority of KeepTruckin’s customer base and are our largest revenue stream. They were looking for sales professionals who are competitive, driven, strong communicators and consistently practice refining their skillset, And should be humble, coachable, and relentless towards hitting the goals and targets.. High-volume cold calling, prospecting new business and making outbound calls. They were looking for the diamond in the rough, expecting to have a high volume of outbound calls with a small number of qualified prospects responding. This was a cold-calling full-cycle sales role..Demo KeepTruckin software to prospective fleet managers and drivers..I Surveyed prospects to understand pain points within their business so that you can align those business needs with the KeepTruckin solution..Educated fleet managers and drivers about KeepTruckin, understand their requirements and help them get started with KeepTruckin..Maintained a consistent pipeline of qualified prospects and provide accurate forecasts for revenue..Achieved and exceeded daily KPIs and monthly quota. Show less

Lahore, Pakistan

As an "SDR" I was navigating organizations to set qualified meetings for our Account Executives. They needed strong communicators, who were quick learners and have a natural sales instinct to be the first impression on the front lines at KeepTruckin. Individuals who strive towards providing a best-in-class sales experience for their prospective customers, and would be the voice of KeepTruckin on how we can help connect the world's trucks!.Contacted prospective clients through cold calls… Show more As an "SDR" I was navigating organizations to set qualified meetings for our Account Executives. They needed strong communicators, who were quick learners and have a natural sales instinct to be the first impression on the front lines at KeepTruckin. Individuals who strive towards providing a best-in-class sales experience for their prospective customers, and would be the voice of KeepTruckin on how we can help connect the world's trucks!.Contacted prospective clients through cold calls and emails.Qualified accounts/prospects based on set criteria.Identified prospects needs/challenges and suggest appropriate products/services.Set up meetings/calls between prospective clients and Account Executives.Reschedule/follow up with prospects if meetings do not occur Show less

>Analyzed marketing data, including market trends,>competitor performance, and product strengths.>Reviewed all customer inquiries to understandproject scope while managing internal disciplines tocompliantly respond.>Monitored social media and online sources forindustry trends.>Devoted special emphasis to punctuality andworked to maintain outstanding attendance record,consistently arriving to work ready to startimmediately.>Managed… Show more >Analyzed marketing data, including market trends,>competitor performance, and product strengths.>Reviewed all customer inquiries to understandproject scope while managing internal disciplines tocompliantly respond.>Monitored social media and online sources forindustry trends.>Devoted special emphasis to punctuality andworked to maintain outstanding attendance record,consistently arriving to work ready to startimmediately.>Managed quality assurance program, includingonsite evaluations, internal audits, and customer Show less