Mujtaba Khalil Email & Phone Number

Gurgaon

• Spearheaded and orchestrated vendor relationships, supply chain management, and procurement strategies for Fliplearn's and Kbschoolmate's Bookstore and uniform business, overseeing operations, IT, and warehousing.• Oversaw the P&L account, managing a 70 crore portfolio for the Bookstore and uniform division, ensuring fiscal responsibility and growth.• Resolved user issues and optimized warehouse operations, instrumental in transforming the Bookstore segment into a profitable venture.• Conducted in-depth analyses of user pain points and operational bottlenecks, driving a redesign of products and processes within the Bookstore segment.• Achieved a commendable CAGR of 13% over a span of 4 years, demonstrating a keen focus on sustainable growth and performance metrics.• Identified and proposed process enhancements, delivering targeted solutions to bolster operational efficiency and performance.• Directed and mentored employees, fostering exceptional operations, customer retention, and a strong brand image.• Collaborated with management to streamline expenses, minimize waste, and responsibly optimize profitability, aligning with the company's strategic vision.Achievements• Strategic Vision: Devised and executed a seamless strategy ensuring the successful culmination of the Bookstore season, aligning with organizational objectives.• Profitable Online Business: Pioneered the transformation of the online Bookstore into a profitable venture, marking a significant milestone in the company's operations.• Exceptional Performance Recognition: Acknowledged by management for outstanding performance, showcasing leadership, innovation, and commitment to excellence.• Operational Efficiency:Achieved a 100% dispatch rate within the Turnaround Time (TAT), optimizing operations for timely order fulfillment.. Ensured a 100% resolution rate for customer escalations within 48 hours, enhancing customer satisfaction and loyalty.

Gurgaon, India

• Orchestrated seamless warehouse and logistics operations by implementing visionary strategies.• Oversaw inbound and outbound inventory flow, ensuring security and compliance with performance benchmarks.• Achieved company SLAs for prompt dispatch and delivery of orders, optimizing sales and ROA.• Collaborated with the IT team to ideate and deploy a Warehouse Management System and ERP application.• Directed a diverse team of 500+ personnel across warehouse, logistics, and customer care, fostering a culture of innovation and execution.• Cultivated relationships with vendors, suppliers, and transport firms, streamlining procurement processes and enhancing market leadership.• Spearheaded process enhancements across departments, leading enterprise-level projects assigned by senior management.• Managed logistics partners, including private couriers and India Post, minimizing delivery costs and driving consumer product acquisition.Achievements:• Enhanced picking efficiency remarkably from 95% to an exceptional 99.9% during order fulfillment, optimizing operations and ensuring higher accuracy.• Achieved a staggering 99.9% order fulfillment rate within 24 hours, meeting stringent SLAs and bolstering customer satisfaction.Successfully reduced warehouse costs by an impressive 20%, enhancing financial performance and operational efficiency. Significantly decreased RTO (Return to Origin) by an outstanding 5.5%, streamlining processes and minimizing unnecessary returns. Implemented strategic measures resulting in an 18% reduction in logistics costs, contributing to improved financial metrics and operational excellence.

Gurgaon, India

• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.• Evaluated hiring, firing, and promotions requests.• Process Optimization and Implementation: Led strategic initiatives resulting in the development and implementation of streamlined processes, driving efficiency improvements and cost reductions (six sigma, lean management)• Team Leadership and Development: Oversaw and mentored cross-functional teams, fostering a culture of continuous improvement and achieving KPIs ( team size of more than 300 workers)• Performance Enhancement and Analytics: Spearheaded data-driven decision-making by leveraging analytics and performance metrics to identify bottlenecks, optimize processes, and improve overall operational performance.• Strategic Planning and Execution: Contributed to the development and execution of strategic plans aligned with business goals.• Stakeholder Collaboration and Communication: Facilitated effective communication and collaboration between various stakeholders, fostering strong relationships with internal teams, external partners, and senior management.Achievements:• Achieved a noteworthy 16% reduction in call center operating costs by implementing process enhancements and boosting occupancy percentages, optimizing resource utilization.• Successfully executed the migration of an in-house panel to an ERP system within stipulated timelines, streamlining operations and enhancing data management efficiency.• Remarkably decreased customer returns to an exceptional 1.3% from 2.6%, demonstrating a significant improvement in product quality and customer satisfaction.• Acknowledged for exceptional performance and entrusted with the additional responsibility as an authorized signatory for the company, exemplifying trust in leadership and reliability.

Singapore

• Strategized and executed travel routes for the ship, ensuring operational efficiency and security measures.• Supervised and coordinated loading/unloading of cargo during port operations, optimizing logistics and adhering to safety standards.• Managed a 30-member team as Second Officer, demonstrating strong leadership and fostering a culture of safety and performance.• Acted as a pivotal liaison between port authorities and the ship, ensuring seamless execution of travel-related tasks and compliance.• Led mooring operations, maintained life-saving and firefighting equipment, prioritizing safety and adhering to regulatory standards.• Oversaw the ship's central store, handling inventory management and critical resource allocation with a focus on efficiency.• Executed emergency procedures, prioritizing passenger and cargo safety during unforeseen circumstances, utilizing analytical skills and swift decision-making.Achievements:• Contributed to securing charterers with better freight rates, showcasing adept negotiation skills and market knowledge in the maritime industry.• Secured regular and swift promotions, demonstrating consistent high performance and effective leadership.• Received outstanding evaluation reports from the company, highlighting exceptional performance, dedication, and contributions to operations and safety protocols.

Pgdm, Operations And Finance

Bachelors In Nautical Science, Nautical Sciences, 6Th Rank