Mujtaba Naeem Email & Phone Number

Karāchi, Sindh, Pakistan

Your summary looks solid, but here are a few minor tweaks for clarity and flow:As the Manager of Platform Operations, I lead a team of Cloud Engineers, ensuring they deliver top-notch customer support through live technical interactions and effective management of the Cloudways Ticketing system. I also handle escalations, especially during outages, guiding the team to quickly resolve issues and keep our services running smoothly. Additionally, I focus on continuous learning, helping my team to consistently improve their skill set.I’m committed to hitting key performance metrics to ensure customer satisfaction. This includes managing resources, tracking team performance, and keeping everyone aligned with SLAs. I hold regular meetings, onboard new hires, and ensure the team has what they need to succeed. I’m also available 24/7 to step in during critical situations and make sure everything is handled properly.

Karāchi, Sindh, Pakistan

In my role as Team Lead, I oversee a team of junior and mid-level engineers, ensuring they deliver top-notch support through tickets and live chat. As team lead for platform operations, I tackle complex issues and uphold our high customer service standards.I manage shift operations, including prioritization, escalation, and efficiency improvements. This involves monitoring team performance, ensuring adherence to SLAs, and handling resources to maintain optimal coverage. I also review team technical interactions with customers and address any negative feedback to continually enhance service quality.My role includes conducting regular team meetings and one-on-ones, addressing feedback from performance metrics, and ensuring effective knowledge sharing. I gather feedback to identify opportunities for process automation and communicate with managers to address customer pain points.Additionally, I maintain shift schedules, oversee onboarding and training for new team members, and provide support during incidents and outages. My focus is on fostering a collaborative environment, achieving key performance metrics, and ensuring a positive customer experience.

Karāchi, Sindh, Pakistan

As a Principal Engineer, I take lead in product enhancements ideas. I also ensure our services are reliable, scalable, and always available. I handle multiple issues (applications & servers) simultaneously, working closely with teams to restore services quickly and prevent future incidents.I’m hands-on with automating processes, and improving operations, all while collaborating with cross-functional teams. My focus is on making things run smoothly, from customer onboarding to day-to-day operations.When it comes to customer support, I tackle issues with a mix of expertise, clear communication, and a proactive mindset. I’m all about resolving problems thoroughly and making sure customers have a great experience.

Karāchi, Sindh, Pakistan

I'm committed to continuous learning, always enhancing my skills through ongoing courses related to my core skillset. I enjoy interacting with customers to ensure they have the best possible technical experience, and I’m also responsible for monitoring and managing escalations within cross-functional teams. As a senior support specialist, I provide advanced assistance at both the application and server levels.Mentorship is important to me, so I take pride in guiding and supporting my team members in their daily operations. My technical expertise includes providing advanced Linux system support and managing cloud services across multiple platforms, including AWS, Google Cloud, DigitalOcean, Vultr, and Linode. I also assist with WordPress and Magento management, adjustments, while ensuring MySQL databases are optimized for better performance. Additionally, I focus on fine-tuning and managing web stacks like Apache, Nginx, Varnish, and PHP-FPM to boost overall performance.

Karāchi, Sindh, Pakistan

Hands-on experience in managing a variety of web services, from Apache and Nginx to MySQL, Redis. I am comfortable troubleshooting and resolving issues with popular CMS like WordPress & Magento whether it’s security concerns, DNS configurations, site migrations, or unexpected website downtime situations. I also created couple of Bash scripts to automate routine tasks, making life easier for the whole team. Security is a top priority for me, so I’m always setting up server level firewalls and managing DNS settings. I keep a close eye on system logs and ensure smooth website migrations with tools like cPanel, WHM, SSH, and SFTP. Dealt with email configurations, making sure SMTP settings are spot-on, and I have implemented backup systems to ensure data recovery in case of unexpected issues. On top of that, I monitor live servers using tools like Nagios, Zabbix and work closely with team mates to continuously improve our product services.

Karachi, Pakistan

• IT support and technical assistance, DDOS mitigation, security assistance & configuration, strategic procedures and documentation.• Working in 24/7 operational environments. providing support over email, but occasionally provide support on live chat and on phone.• Knowledge and experience in administering Linux Operating Systems such as Red Hat, CentOS, Ubuntu.• Configuration and troubleshooting of Apache, Ngnix, PHP, MySQL.• MySQL troubleshooting through commands.• Build servers for fully managed clients and easy managed clients from scratch and install/configure respective mods, applications and scripts.• Web hosting server management using WHM/cPanel, Webmin and other control panels installed on Red Hat Enterprise-servers.• Knowledge of Bind and Apache server administration.• Shell scripting for Administrative tasks.• Installation, maintenance and support of various flavors of Linux and Unix Operating Systems.• Implementing server security & hardening.• Secure various services like SSH, FTP, Telnet, DNS.• Checking files and folder permission for security.• Checking necessary ports and prevents unnecessary ports.• Installation and configuration of CSF, APF, and IPTABLES firewall rules.• Knowledge of Database administration,support MySQL and MS SQL.• Shell scripting to automate common system tasks. • TCP/IP, knowledge of major IP routing protocols.• Systems security and Authentication.• Can install PHP from source, enabling required modules.• Coordinating with the Data Centers like OVH, Soft layer, iweb, Cloud flare, Rackspace etc.• Monitor servers and services for alerts and take appropriate action to investigate the cause of the problem regarding servers or services.

Karachi, Pakistan

Karachi, Pakistan

Bachelor Of Science (B.S.), Computer Engineering

Matriculation, Biology, General