Mujtaba Saleem Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Currently leading a cross-functional team to recommission an old aerosol line, enhancing plant capacity by 20 million units.
• Conducted comprehensive risk assessments pre and post-implementation of changes, ensuring the safety and efficiency of operations.
• Led or assisted in root cause analyses for machinery and quality-related issues, implementing corrective actions for continuous improvement.
• Collaborated with QA Manager and plant managers from other NCI factories to develop a new format for Standard Operating Procedures (SOPs), improving clarity and adherence to best practices.
• Conducted thorough research on production team specifications and requirements, providing informed recommendations for machinery procurement.
• Effectively liaised with contractors and suppliers, overseeing and coordinating work within the factory to meet project goals and timelines.

Melbourne, Victoria, Australia

• Performing AML / KYC checks for new advisors.
• Processing of all operational administration task.
• Demonstrating subject matter expertise on process and procedure
• Communicating effectively with internal and external stakeholders to resolve enquiries.
• Investigate and take ownership of complex queries
• Actively participating as a member of the team providing support to other areas of the business as required

Melbourne, Victoria, Australia

• Receive and record complaints on internal systems, maintaining database as well as member account information
• Identify and escalate high net worth or media complaints to mitigate risks
• Accurate triage of complaints at an early stage to ensure priority and determine who should respond
• Complete regular reporting as required
• Liaison with internal and external stakeholders to ensure complaint is investigated, handled and dealt timely in accordance with all procedures
• Collating information and documents for the Trustees to assist them with AFCA complaints

Melbourne, Australia

• Stayed abreast of Superannuation knowledge, including additional funds, administration functions and changes
• Demonstrated subject matter expertise on funds/processes/procedures
• Took ownership of complex member queries by ensuring that matters were investigated thoroughly and escalated accordingly
• Delivered high-quality customer service on inbound calls by meeting and exceeding quality Monitoring targets
• Provided efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution to ensure an outstanding member experience
• Adhered to all legislative requirements required for the role

Melbourne, Australia

• Assisted the Engineering Manager in root cause analysis (RCA) techniques to help reduce the failure of the machines.
• Developed a preventive maintenance calendar in coordination with the Planning and Production team to ensure that the plant runs efficiently minimalizing downtime.
• Assisted Project manager in Site acceptance test for new Manufacturing line.
• Used performance monitoring software (Thrive) to evaluate machine performances by identifying reasons for downtime and how that downtime can be decreased.
• Created and developed an SOP for machine setting.

Melbourne, Australia

• Managed large amounts of inbound and outbound calls in a timely manner.
• Followed Telstra Branded Experience model (Engage, Explore, Deliver and Follow Up) to provide exceptional customer experience and service standard.
• Used the H.E.A.T (Hear, Empathize, Ask, Take action) model to resolve conflicts.
• Placed an order on behalf of other sales consultant which required strong attention to detail and preliminary Quality Assurance.
• Educated customers on new products, quarterly sales, and special promotions. Seized opportunities to upsell products when they arise.
• Achieved KPIs such as NPS (Net Promoter Score), the FCR (First call resolution) and customer complaints

Wah, Pakistan

• Performed routine maintenance inspections of equipment to identify and respond to problems in a timely manner, thus preventing breakdowns and shutdown of Raw Mill.
• Worked with company’s vendors and supervised subcontractors during various maintenance projects to ensure proper completion of work performed at facilities.
• Directed storage of equipment and assured all safety measures were followed.
• Worked on ERP (Enterprise Resource Planning) and CMMS (Computerized Maintenance Management System).
• Provided solutions and fixed equipment malfunctioning, – Used root-cause-failure techniques, corrective actions, modifications, and performed replacements/new installation.
• Coordinated and provided technical assistance to the senior operations engineering team of Askari to ensure continuous improvement of operations.

Certificate Iv In Project Management Practice

Master'S Degree, Petroleum Engineering, 78%

B.Engineering, Mechatronics