We are a Technology solutions company helping organizations accelerate business growth. Partnering with Fortune 500 companies, we have successfully delivered Talent on Demand and project solutions for over two decades now.Our clients recognize Aditi as their trusted partner & go-to solution provider for their new-age business challenges allowing us to help them develop the strategy to procure and optimize talent while achieving scalability, control, and efficiency.As Client Services Associate, I partner closely with the MSP Program Office to fulfill their client's requirement needs and engage our consultants on assignment. It is important to me that my consultants and client managers have the best experience possible working with Aditi Consulting. I also work closely with our MSP partners to ensure timely resolutions on any escalations and continue to strengthen our strategic partnership within the program. Last, I collaborate daily with peers and a team of 10+ recruiters to strategize, prioritize, and deliver on our delivery metrics which ensures are stay ranked as a number one supplier within the MSP program.

• Works closely with small to mid-sized business owners to help them open banking accounts, manage financial products, and participate in referral programs.• Manages each customer’s journey, evaluating their needs and ensuring client goals and objectives are being met.• Evaluates service data and customer feedback to recommend/implement customer experience improvements (in-house and through corporate technical and compliance teams).• Assists customers with transitioning to digital banking practices: mobile remote deposit capture (mobile check deposits), online banking and virtual wire transfers.• Monitors performance and works with internal business units to improve quarterly KPIs - Key Performance Indicators.o Surpassed $2M deposit goal, by approximately 25%, quarterly.o Acquired $300,000 in total business for cash management.o Consistently met quarterly customer acquisition goals.• Proactive in addressing COVID-19 banking challenges: o Implemented new processes and helped clients who became stuck abroad make payments and process international wires.• Managed customer complaints and helped business owners resolve card disputes, chargebacks, account closures, and transaction errors.• Analyzes banking and loan transactions for new and existing clients; focuses on delivering the best customer service and largest financial return on investments.

• Served as Assistant Branch Manager, serving 25,000+ local clients per year.o Hired, trained and supervised tellers and junior banking associates; managed team schedules and participated in employee evaluations. Assisted Audit Managers with quarterly branch audits and reloaded ATM’s weekly.• Proactively acquired consumer and business financial accounts. Managed customer relationships by assessing customer needs and implementing the best financial products for each clients.• Provided ongoing counsel to ensure excellent customer experiences and resolved problems and complaints, promptly.• Developed track record of achieving sales targets and building a strong referral pipeline.• Established business partnerships to increase brand awareness within the community and drive sales.

• Managed financial programs, customer experience, and marketing projects, serving local business owners.• Acquired new accounts for consumer and business clients and executed solutions for customer needs.• Led meetings with clients to review their portfolio and look for opportunities to help them succeed financially; provided hands-on financial consulting and problem solving.• Analyzed financial and credit data, matching customer needs with an appropriate loan program and level of risk.• Reviewed key performance metrics to identify issues and trends.• Trained and provided coaching and mentorship to junior bankers.

• Provided strategic planning and daily management to the Corporate Sales and Customer Service Department, to include the training and supervision of employees, quality control, and financial management.• Sourced new business, negotiated contracts, and nurtured existing clientele.• Monitored performance and worked with vendors and internal teams to improve KPIs (Key Performance Indicators).• Served as single point of contact for all emergency response, quality assurance, and operational conflict resolution.• Performed regular analysis of operational and sales performance to identify gaps and implement solutions.• Worked closely with corporate decision makers to provide telecommunications products and services:• Prepared and delivered high quality proposals and presentations to demonstrate progress and upsell additional services.o Provided ongoing performance analysis, planning, and reporting.o Investigated and solved client problems, complaints and credit issues.

• Developed partnership strategies and leveraged extensive network of contacts to feed the sales pipeline, generate and qualify sales leads, and win new business.• Maintained relationships with key accounts and demonstrated a personal interest in each client’s business.• Identified product deficiencies and implemented solutions to help customer achieve desired profitability• Originated, structured and executed complex transactions, including but not limited to: investment banking, commercial and residential lending, and non-credit related products.• Analyzed credit proposals to evaluate risks, returns and feasibility of projects.• Developed detailed reports on credit and lending risks based on financial information and cash-flow projections.