Managed Microsoft updates, system setups, and troubleshooting for computers, servers, WiFi, and TV networking. Led end-to-end project management, including equipment installation and testing. Monitored security, restored data from backups, and provided IT support, including after-hours. Installed applications like OpenDental and Sidexis 4.

Led project status meetings, providing progress updates to stakeholders. Built strong relationships with project owners, consultants, suppliers, and subcontractors. Troubleshot and escalated technical issues professionally, ensuring timely resolution. Managed financial reports, developed work plans, assigned tasks to technicians, and tracked progress. Provided technical direction, reviewed quotes, and ensured quality, schedules, and coordination for all suppliers and sub-trades.

Provided technical support to customers over the phone, troubleshot issues through logical processes and active listening. Educated customers on products, recommended value-added services, and ensured resolution of technical problems. Maintained accountability and updated skills through ongoing training and certifications for new Rogers products and services.

As a Software Support Analyst at Ontario Tech University, provided technical support for Windows, MacOS, and Linux systems. Assisted users with software installation and troubleshooting for applications like MATLAB, Solidworks, and Microsoft Office. Developed technical documentation, managed tickets through Cherwell, and utilized Microsoft Azure DevOps Portal. Ensured user satisfaction by diagnosing issues, resolving software problems, and conducting post-resolution follow-ups. Consulted on… Show more As a Software Support Analyst at Ontario Tech University, provided technical support for Windows, MacOS, and Linux systems. Assisted users with software installation and troubleshooting for applications like MATLAB, Solidworks, and Microsoft Office. Developed technical documentation, managed tickets through Cherwell, and utilized Microsoft Azure DevOps Portal. Ensured user satisfaction by diagnosing issues, resolving software problems, and conducting post-resolution follow-ups. Consulted on hardware upgrades and adhered to service management principles to improve processes and outcomes. Show less

Specialized in software packaging and automation using PowerShell and AutoIT, ensuring accurate deployment via Ivanti Management Console. Proficient in Windows and OSX systems, including registry modifications, troubleshooting, and compatibility testing. Created installation documentation and utilized VMware Horizon Client for testing on virtual machines.

Managed creative and business operations, delivering photography services, overseeing client relations, marketing, and finances. Led a team, maintained equipment, and ensured high-quality work, focusing on brand growth and exceptional service in all aspects of the photography business.

• Coached, motivated, taught and developed the mindset of students up to 16 years old.• Robotics: EV3, NXT, WeDo, Ozobot, Cubetto• Game Development: Hopscotch, GameMaker• Computer Programming: Python, Java, Scratch, C++, Swift

Played a vital role in helping the business run smoothly. Responsible for organizing my team and projects and its workload to make sure performance and quality are kept to a high standard.

Clients:• American Express• Capital One Financial • JP Morgan and Chase • TD Canada Trust

Clients: • Citi Bank• Home Depot