• Project Manager overseeing the development and optimization of Shopify websites while actively contributing as a Data Analyst to inform decision-making through data-driven insights.• Managed cross-functional teams, coordinating efforts between developers, designers, and marketing teams to ensure successful project delivery within time and budget constraints.• Conducted comprehensive data analysis using SQL, Excel, and Power BI to track and report on key performance indicators (KPIs), including conversion rates, customer behavior, and sales performance.• Analyzed large datasets to provide actionable insights that optimized website performance, enhanced customer experiences, and drove a 15% increase in online sales.• Automated reporting processes, reducing manual efforts by 40%, and enabled real-time insights for stakeholders using Power BI and Excel dashboards.• Applied HTML, CSS, and Liquid programming to customize and enhance Shopify themes, ensuring seamless user experiences and aligning with business goals.• Integrated and configured third-party Shopify apps (e.g., payment gateways, inventory management) while ensuring smooth data flow for analytics and reporting purposes.• Collaborated with marketing teams to evaluate data from advertising campaigns, improving customer acquisition strategies through A/B testing and detailed performance analysis.• Regularly performed data cleaning and validation to ensure the accuracy and integrity of data used in decision-making processes across departments.• Provided ongoing analytical support, working closely with business leaders to deliver insights that informed operational strategies and long-term business planning.• Utilized Liquid programming within Shopify to create custom functionalities that aligned with client-specific requirements, ensuring a tailored and high-performance e-commerce experience.

• Managed and analyzed large datasets to support strategic business decisions and improve operational efficiency for a US-based food delivery app.Created and managed yearly and monthly stack ranking including yearly appraisal report.• Developed and maintained comprehensive reports, including daily, weekly, and monthly performance metrics, using advanced Microsoft Excel functions, pivot tables, and charts.• Created automated dashboards for real-time data insights, reducing manual reporting efforts and enhancing decision-making processes across various teams.• Utilized Excel and Google Sheets to design and optimize data tracking systems, streamlining data flow and improving accuracy in reporting.• Ensured data accuracy and integrity by cleaning, validating, and updating the company's databases and tracking systems regularly.• Delivered actionable insights to senior management by identifying key trends and patterns, leading to improved performance in customer service operations and logistics.• Worked closely with the US-based client to understand their reporting needs, customizing reports and dashboards to align with their KPIs and business goals.• Played a key role in onboarding new team members by providing training and support in data management systems and best practices in reporting.• Met and exceeded performance metrics, ensuring timely delivery of reports and maintaining high standards of data accuracy and quality.

Daily monitoring of Call/Chat/EMailPre shift-Post shift HuddleDip checkD Sat analysis of Call/ChatWeekly/Monthly Calibration with internal stack holders and external stack holdersDaily/Weekly/Monthly Quality Dashboard publishingDaily/Weekly/Monthly Quality D Sat report publishing

Help the customer with hands on troubleshooting via call/chat