Mukami Njuki Email and Phone Number
With over 3 years of hands-on experience in managing branch operations, I have honed a robust skill set encompassing team leadership, performance management, risk assessment and management, and culture development. My tenure in operations management has been marked by a commitment to fostering high-performing teams, driving business growth, and ensuring seamless operational efficiency.A Communication and Media graduate from the Multimedia University, I possess a unique blend of operational acumen and exceptional communication skills. This dual expertise has enabled me to effectively bridge the gap between strategic vision and practical execution, ensuring that my teams are aligned, motivated, and well-informed.My core competencies includeTeam Leadership- Proven ability to lead, inspire, and develop teams to achieve and exceed performance targets.Performance Management- Skilled in setting performance benchmarks, conducting evaluations, and implementing improvement plans to drive productivity.Risk Assessment & Management- Adept at identifying potential risks, developing mitigation strategies, and ensuring compliance with industry standards.Culture Development- Passionate about creating a positive and inclusive workplace culture that promotes employee engagement and satisfaction.Business Development- Experienced in identifying growth opportunities, building strategic partnerships, and enhancing operational processes to support business objectives.Performance Coaching- Dedicated to mentoring and coaching team members, fostering a culture of continuous improvement and professional development.
Cemes Ltd
View- Employees:
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Branch Operations ManagerCemes Ltd Nov 2022 - PresentKenyaa) Carrying out opening duties by, heading team briefs and assigning employee their tasks for the dayb) Supervising and managing staff at the branch level and ensuring their performance targets are met.c) Managing office operations such as rent payments, permits, petty cash and any other payment.d) Training and coaching new staff so that they understand company products and services.e) Overseeing and monitoring the performance of staff portfolios. f) Analyzing the market and advise on risks and how to mitigate them.g) Assessing local market conditions and identify current and prospective opportunities.h) Ensuring branch goals and targets are met.i) Market the branch within the community to attract business.j) Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system.
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Relationship OfficerCentenary Microenterprise Services Limited May 2021 - Nov 2022MARKETING- Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business through.• New client’s acquisition• Repeat purchase by existing clients.• Cross selling of company products to our clients• Collecting client feedback for process and product improvementLOAN MONITORING AND COLLECTIONS- Take a keen interest in our client’s business to support their growth and ensure timely loans repayment by• Properly educating the clients on our product terms and conditions• Properly educating the clients on the benefits of a good repayment history• Aligning client’s repayment with good business days• Creating a culture where late repayments are unacceptable.DELIQUENCY MANAGEMENT- Keep our risk exposure at the minimum company acceptable levels by• Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.• Analyzing business activities to identify and avoid funding high risk ones.• Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure.• Continue with collection efforts until loans are fully recovered.CUSTOMER SERVICE- Build a good self and company reputation to grow customer loyalty by• Always ensuring you have polished first contacts/impressions with clients.• Being respectful and diligent when dealing with people• Keeping promises• Being effective in handling customer complains
Mukami Njuki Education Details
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Multimedia UniversityJournalism
Frequently Asked Questions about Mukami Njuki
What company does Mukami Njuki work for?
Mukami Njuki works for Cemes Ltd
What is Mukami Njuki's role at the current company?
Mukami Njuki's current role is Operations Manager | Team Leadership | Performance Management | Risk Assessment & Management | Business Development | Communication & Media Specialist | Business Leader.
What schools did Mukami Njuki attend?
Mukami Njuki attended Multimedia University.
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