Mukesh Balan Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

As India Account director for a Global Capability Center in Bangalore, successfully turned around client engagement and delivery for one the bigger portfolios. Established strong delivery governance, collaborated effectively with internal teams, and implemented improvements like streamlined contract management and enhanced candidate selection processes.

Bengaluru, Karnataka, India

• Managed Portfolio of Programs and projects with Global team of 150+ from NY/NJ, SLC, Dallas, London, Poland, Tokyo, Singapore, and India locations - across multiple business units of the client. • Held end-to-end Responsibility for the USD 9Mn/Yr revenue across the Portfolio – catering to the middle and Back office Client applications including Regulatory reporting• Responsible for the People Engagement across performance management, aspiration management, career growth, skill trainings, compensation, and benefits.• Closely engaged with the senior Client Stakeholders across the Global locations from US, Europe, Singapore, and India through Delivery Governance to address any concerns as well as proactively highlight any risks – especially around resourcing.• Orchestrated Application Maintenance and Development projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.• Drove multiple Legacy Modernization Managed Serviced Engagements against challenging Client stakeholders and complex legacy setup.• Focused on developing high performing project teams for specific executions for long term and short term projects with required skillsets and experience levels across the Globe as per the project needs• Successfully driven multiple Proposals & RFPs - working closely with the Sales team and internal stakeholders to address the Client challenges through our solutions• Took care of the Portfolio Finance management – Revenue projection, Project Budgeting, Invoicing, Revenue recognition tracking, etc.• Actively ensured the required SOW contracts are in place and established a sound Contract Management process for the Porfolio• Managed projects from procurement to commission. • Collaborated well with various internal departments for talent management, global immigration, unit planning and management, external hiring as per the need

Jersey City, New Jersey, United States

• Managed overall Program management for the 90+ people Infosys team Support & Maintenance team placed across NJ, SLC and BLR locations • Played the Onsite Program SPOC role for the Client Senior stakeholders based out of NJ.• The program management responsibilities included Client management, Resource management (Attrition, Rotations, team aspirations, resourcing for new applications being added), Risk Identification/Mitigation, Efficiency executions and bringing in cost savings.• Took responsibility of the Operational Risk Reporting and Resource Budgeting for the Client’s Business unit – working closely with the head of Program from Client side.• Additionally played the Line of Business owner for the entire onsite Infosys team across a client Infosys team – taking care of all Resourcing requirements, People management and Proposals.

Bengaluru, Karnataka, India

• Managed 10 different Production support teams catering to the various back-office applications of the Client into a single consolidated entity to cross leverage the resources and establish uniform support tools/processes, to save considerable cost for the client.• Managed the consolidated team of 40+ Global team members across US and India• Involved in standardizing the Support tools and processes across the applications supported by the consolidated entity.• Managed production Incidents and post incident Problem Management activities – working with the Client application development teams and the Client Infrastructure stakeholders as required• Successfully established and run the Delivery Governance meetings with the client stakeholders in tracking the Support Trends and the initiatives to drive down the support effort• Drove both individual Application-level initiatives and generic initiatives to automate or eliminate the repeated support activities to improve productivity of the team

Jersey City, New Jersey, United States

• Successfully setup a round-the-clock production support team for Clients’ Critical Prime Brokerage and Institutional Businesses across US and India - with a team size of around 35+ people• Responsibilities include Selecting & training of new team members, Planning & execution of building/setting up the required support tools and processes to provide round the clock support coverage, Client management, Incident management along with the team's regular support/maintenance task oversight & management.• Though the team was started with Production Support, it was expanded to handle Application Development as well as maintenance activities.

Bengaluru, Karnataka, India

• Provided production support and maintenance for the client sub-ledger software • Responsibilities included monitoring/resolution of user queries, application system issues, Regression testing, Coding and Testing for minor enhancements and system improvements, People management in one of the shifts, production incident management, system improvement analysis and client reporting.• Communicated with other team members to enhance process and performance.

Pune, Maharashtra, India

• Underwent 3.5 months of Infosys training on generic IT services and Mainframe stream• Ranked 1st among the batch of 200+ trainees.