Mukesh Chadaram Email & Phone Number

4+ years of experience in Banking and Healthcare domains.• Strong knowledge of ITIL, ITSM and Agile Methodologies. • Experienced in following up with Downstream and Upstream Applications to meet business requirements. • Monitored the Production Batch Runs, Analyzed the failures and employed workarounds to resolve them.• Created Problem Records (PRB) and Request for Change (RFC) via ITSM Connect and ServiceNow to keep track of production issues and facilitate Change Management.• Performed Root Cause Analysis (RCA) to resolve user queries and failures in the production phase.• Interacted with Business Users regularly and facilitated meetings between Stakeholders and Cross-functional teams to fix technical issues.• Implemented changes into production to get frequent production issues fixed by using Agile and Information Technology Infrastructure Library (ITIL) Methodologies.• Participated in the coding of Programs using COBOL and JCL.• Strong experience with ITSM applications (Change Implementation, Problem Management Process, Incidents Management Process and Service Requests)