Mukesh Goundan Email & Phone Number

I am a senior Service Delivery Executive with over 10 years of experience delivering managed services and leading business transformations in public and private sectors for ASX-listed companies in Financial Services, Infrastructure, and Technology. Throughout my career, I have a strong track record of project managing organisation-wide software releases, identifying business development opportunities, managing local and offshore multi-disciplinary teams, and partnering with executive stakeholders. I have become proficient in developing business strategies and road maps, defining end-to-end customer journeys, leveraging technology to drive solutions, and introducing automation that enhances end-user experiences. Being customer-centric and a strong communicator, I pride myself on engaging with key stakeholders, in a diplomatic yet influential manner, to bridge internal and external stakeholder needs and deliver results exceeding expectations. I am solutions-focused, committed to providing innovative outcomes and have the capabilities to deliver high-quality managed services that contribute to organisational success.CLIENTS ENGAGEMENTS➡️ QANTAS, Austroads , Jaguar Land Rover ➡️ AMP, Brookfield Australia, Link Market Services➡️ Calibre Group, Veolia Australia, Family & Community Services➡️ Service Global, NCR, BSA and WoolworthsCORE COMPETENCIES✅ Service Delivery Management✅ Project Management and Implementation✅ Infrastructure and Application Development✅ Strategic Planning and Execution ✅ Leading Business Transformations ✅ Negotiating Tenders, Bids and Contracts✅ Budgeting and Forecasting ✅ Cross-Functional Collaboration✅ Internal and External Communications ✅ Managing Client Relations ✅ Multi-stakeholder engagements✅ Team Leadership and ManagementI’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at: 📩 mukeshgoundan@bigpond.com📱 +61 414 668 041

Listed skills include Project Delivery, Service Delivery, Stakeholder Management, Incident Management, and 26 others.