Mukesh Halai Email & Phone Number

• Perform Dell laptop and Desktop build onto the standard Windows 10 image• Profiling the laptops in line with the user persona within active directory• Setting up new joiners with the new laptop hardware• Use software center to ensure applications and patches have been installed• Involved in hardware refresh IT Projects and migrating users from old to new hardware• Perform any post migration support• Perform intra office desk moves and changes• Troubleshoot basic… Show more • Perform Dell laptop and Desktop build onto the standard Windows 10 image• Profiling the laptops in line with the user persona within active directory• Setting up new joiners with the new laptop hardware• Use software center to ensure applications and patches have been installed• Involved in hardware refresh IT Projects and migrating users from old to new hardware• Perform any post migration support• Perform intra office desk moves and changes• Troubleshoot basic Bloomberg issues. • Use Microsoft endpoint manager to troubleshoot client issues.• Use NextThink software to trouble software issues • User Microsoft InTune for mobile device management• Perform floor walking to ensure to check for any client issues • Troubleshooting issues with docking stations • Troubleshoot headset and computer peripheral issues• Updating the hardware asset management system to capture asset movements• Provide white glove treatment to VIP users• Providing IT hardware support for the European offices Show less

• Building Dell laptops, tablets to Windows10 using PXE boot• Amending the BIOS settings to the required standards• Perform laptop updates to ensure baseline compliance • Perform laptop handover to user base in a timely manner• Manage user expectations during the laptop hand over • Setting up the Office365 in the new devices post migration• Assist user with any post migration issues• Testing the Citrix connectivity to the user environment is working• Troubleshoot… Show more • Building Dell laptops, tablets to Windows10 using PXE boot• Amending the BIOS settings to the required standards• Perform laptop updates to ensure baseline compliance • Perform laptop handover to user base in a timely manner• Manage user expectations during the laptop hand over • Setting up the Office365 in the new devices post migration• Assist user with any post migration issues• Testing the Citrix connectivity to the user environment is working• Troubleshoot Citrix connectivity issues• Installing Citrix workspace app to access Citrix presentation application• Weekend works when deemed relevant if increase in workloads• Ad-hoc user requests at the Tech Bar• Perform laptop preparations in the background in readiness for handover• Assisting the BAU team on ad-hoc tasks if required Show less

NHS – Healthcare Computing_________________________________________ July-2020 – Feb2021(Contract – Windows10 Project Engineer)• Perform Dell desktop All In One (AIO) builds to the Windows 10 image• Liaise with the respective departmental service managers to plan for the Windows10 migration• Capture the user requirements in order to allow for a smoother migration process• Perform the Windows 7 to Windows10 migration replacing the old hardware.• Carry out post migration… Show more NHS – Healthcare Computing_________________________________________ July-2020 – Feb2021(Contract – Windows10 Project Engineer)• Perform Dell desktop All In One (AIO) builds to the Windows 10 image• Liaise with the respective departmental service managers to plan for the Windows10 migration• Capture the user requirements in order to allow for a smoother migration process• Perform the Windows 7 to Windows10 migration replacing the old hardware.• Carry out post migration support and remediate any migration problems. • Perform bespoke software installations as different departments run specialist software. • Installing MS Teams and training users on the use and benefits of MS Teams as a collaborative tool.• Troubleshooting software issues with local IT and the Vendor if local are unable to assist• Document and share fixes with the migration team in SharePoint• Responsibilities would include occasionally managing the whole departmental migration • Capturing the hardware asset details and updating the internal asset management system • Regularly using Microsoft Teams in order to capture any other requirements or communications • Physical aspects of role involved taking delivery of equipment and assembling the AIO into one piece in readiness for migration build process.• Perform In-Place Windows 10 upgrades in GP’s across North West London area using USB keys.• Manage expectations with Department Heads/Practice Managers in the GP world. • Role involved strict awareness due to Covid19 and adhering to strict guidelines especially in specific areas of the hospital in particular theatres and wards Show less

City Of London

Education record

Education record

Education record