Mukesh Kumar Email & Phone Number

- Conduct thorough assessments of client needs to tailor solutions that align with their business objectives.- Collaborate with technical teams to develop and propose customized solutions that meet client requirements.- Build and maintain relationships with key stakeholders, both internally and externally.- Create compelling presentations to communicate solutions effectively to clients.- Work closely with product management, and engineering teams to ensure alignment on offerings.- Gather feedback from client's post-implementation to drive continuous improvement in services.- Lead the discussions to come up with a feasible solution for client's requirement.- Prepare a SCD [Solution Concept Document] as part of PreBP sessions and capture all the details required for blue printing.- Supporting delivery as FDL [Feature Delivery Lead].- Making sure that SAD, AID, IFS should be delivered as per committed sprint timelines.- Keep an eye on list of features which are required to deliver in a sprint and support to resolve any blocker/showstopper effectively.- Coordinate with different teams like SA, Billing, CCS, OM, CCM, RA etc. and ensure smooth delivery as per predefined ETA.

• Partnered with business owners and solution designers to understand project requirements, ensuring alignment between use cases and design.• Analyzed use case details and gathered all necessary information for development, ensuring a thorough understanding of project scope.• Facilitated effective communication and collaboration with stakeholders during end-to-end interface discussion calls.• Developed user stories to decompose use case details and assigned tasks for development, ensuring efficient task allocation and tracking.• Ensure that product catalogue should be created, maintained & updated with all relevant offer configurations as per Biz needs.• Authored high-level design (HLD) documents for the development team, providing clear implementation guidance.• Offered support for queries related to design and requirements, ensuring clarity and addressing any concerns.• Managed project timelines and milestones effectively to ensure timely development and delivery within predefined estimated time of arrival (ETA).• Assisted quality assurance (QA), system integration testing (SIT), and other stakeholders by addressing their queries and providing necessary support.• Performed the roles of scrum master and product owner, managing the project until dedicated personnel were formally hired.• Supported internal and external stakeholders with their design queries.• Ensured smooth release from development, coordinating with relevant teams for successful deployment.Being a Scrum Master supported the team effectively and performed below tasks.• Ensured to remove all shared impediments quickly to avoid any tentative impact on sprint delivery.• Chaired DSU [Daily Standup] to keep an eye on sprint progress.• Chaired different scrum ceremonies as listed below.• Sprint Planning Session• Backlog Refinement Session• Sprint Retrospective

• Played a pivotal role in requirement discussions, planning, and design as a Solution Architect, ensuring a comprehensive end-to-end approach to solution formation.• Led a transformation program focused on the rating area, successfully implementing changes that enhanced efficiency and accuracy.• Collaborated with internal and external stakeholders to gather requirements, align on proposed frameworks, prepare user stories, and secure client agreement.• Maintained a proactive approach to testing, overseeing unit, system, and end-to-end testing, and promptly resolving any design-related queries.• Ensured smooth delivery from the billing side, effectively managing and resolving issues that arose during the process.• Consistently provided bug fixes within predefined service level agreements, ensuring timely resolution of issues and maintaining high-quality deliverables.• Led the successful migration of rate data events from legacy systems to SV, finalized the NER mapping between Mediation and SV, and designed solutions to meet specific requirements in SV.• Design Reference data framework to keep offer configurations as per respective product catalogue requirements.

Pune, India

• Effectively addressed customer and business concerns, providing efficient solutions within proposed timelines, resulting in increased customer satisfaction and improved project outcomes.• Supported the team by offering valuable suggestions to resolve blockers, fostering a collaborative and problem-solving environment.• Facilitated knowledge sharing sessions and created informative articles, contributing to the overall growth and expertise of the team.• Maintained effective communication with internal and external project stakeholders, ensuring transparency and alignment throughout the project lifecycle.• Review catalogue requirement and support the team to update the configuration details in product catalogue as per Biz expectations.• Monitored end-to-end billing processes to ensure smooth functioning and timely resolution of any issues or discrepancies.• Successfully supported migration projects, such as the transition from SV ROI to Amdocs, ensuring seamless integration and minimal disruption to business operations.• Implemented additional payment partitions to address capacity constraints, enhancing the efficiency and scalability of the billing system.• Worked on the Apple e-SIM project, enabling customers to use an independent SIM in their Apple Watch, enhancing convenience and accessibility for users.

Noida Area, India

• Served as the Subject Matter Expert (SME) for Technical Operations, taking ownership of end-to-end billing functional and configuration requirements.• Successfully managed the Billing application, ensuring smooth operations and error-free interactions with CRM, Provisioning, Mediation, and other systems.Handled provisioning tasks according to business requirements, ensuring efficient and accurate service delivery.• Ensured proper rating (voice/data/SMS/TAP) and billing processes, preventing revenue loss and maintaining business profitability.Provided guidance and knowledge sharing to L1 and L2 teams, empowering them to independently troubleshoot and resolve issues, resulting in improved customer experience.• Developed and maintained strong relationships with connected systems (Unix, UID, Provisioning, CRM, BIF), effectively coordinating and collaborating to meet business requirements.

Pune Area, India

• Played a key role in the development and implementation of product configuration, rating, billing, payments, discounts, and adjustment functionalities, ensuring accurate and efficient billing processes.• Led the end-to-end project development life cycle, from detail design document discussions to code development, release processes, and support, ensuring smooth project execution and timely delivery.• Automated performance testing processes, analyzing system responsiveness after entity deployments and ensuring optimal system performance.• Developed Perl scripts to automate the analysis of created/modified SV entities, minimizing the risk of missing entities during the final release packaging.• Generated reports for service demand forecast (SDF), providing insights into future system capacity requirements for upgrades.• Took responsibility for the release of functional/configurable project entities, ensuring compliance with business requirements.• Worked as a solution designer for billing end-to-end designs for BT Wholesale (Genius) Legacy and strategic stack, managing billing component teams and implementing business requirements.• Conducted impact assessments of billing requirements on Genius components, providing proof of concept documents when necessary.• Reviewed designs produced by component teams, ensuring efficient resource utilization and effective implementation of business requirements.

Bangalore

Project Name : Verizon Billing Development Client : Verizon, USARole : Senior Software EngineerOrganization : ACCENTUREDuration : 11/2010 – 10/2011Team Size : 14Software used : Singl.eView, Oracle, UNIX, Tuxedo, Perl, EPM

Mumbai Area, India

Project Name : Billing Development Project – Wireless / Wire line Products Client : Reliance CommunicationsRole : Software EngineerOrganization : Reliance Tech ServicesDuration : 03/2008 – 10/2010Team Size : 18Software used : Singl.eView, Oracle, UNIX, Tuxedo, Perl

New Delhi Area, India

Worked as a System’s Executive & handled Presentation layer, Data Management layer in various projectsOn Visual Studio2005/2000, Sql Server 2005/2000, Ado.net2005, Perl, UNIX, Oracle. Involved in analyzing, designing, coding, testing and documenting and also optimizing the performance of the project.

Master Of Computer Application (Mca), Computer Science, First

Bachelor Of Computer Applications (Bca), Computer Science, First