-Scrutiny & elimination of irregularities in Account Opening Documentation (all categories i.e. Individuals / Entities including Trust / Club / Proprietorship/ Partnership & Limited Companies A/Cs. -Checking of Account Opening Forms in terms of AML & CFT Guidelines and Policies. -Arrange clarifications and resolve the disputes with branches and line management arising out of day to day CPU operations. -Awareness of FI’s role in ML / TF risk assessment in context with AML / CFT regulations, covering geographical & delivery channels. -Well versed with Regulatory guidelines in specification to Housewife, PEPs, NGOs, NPOs & Charity Accounts, dormant etc. -Knowledge of FATCA & CRS regulations. -Sound analytical skills and takes on “special projects” as directed by competent authority.

-Scrutiny & elimination of irregularities in Account Opening Documentation (all categories i.e. Individuals / Entities including Trust / Club / Proprietorship/ Partnership & Limited Companies A/Cs. -Checking of Account Opening Forms in terms of AML & CFT Guidelines and Policies. -Arrange clarifications and resolve the disputes with branches and line management arising out of day to day CPU operations. -Awareness of FI’s role in ML / TF risk assessment in context with AML / CFT regulations, covering geographical & delivery channels. -Well versed with Regulatory guidelines in specification to Housewife, PEPs, NGOs, NPOs & Charity Accounts, dormant etc. -Knowledge of FATCA & CRS regulations. -Sound analytical skills and takes on “special projects” as directed by competent authority.

-Source new customers for Digital Account Opening and follow up on referred leads for conversion and customer facilitation.-Providing on call support to RDA & RAPID customers for resolution of queries and providing assistance in Digital Account Opening, online document submission, Digi Bank app registration and overall online usage of the Bank services.-Conduct daily lead reviews for KYC and discrepancy resolution from customer. -Understand the bank policies on AML/CFT, information protection, risk & security, control & regulatory compliance.-Process online requests of Digital Account Customers, such as Cheque Book request and Debit Card request processing.-Maintain relationships with existing customers and deepen existing relationships through regular customer contacts.-Service ‘New to Bank’ & ‘Existing’ customers as per the agreed service standards.-Coordination with Operations and Product Teams for customer queries and complaint resolutions.-Register all customer complaints as per the Bank’s guidelines and effectively provide resolution in consultation with concerned stakeholders.

-Manage large amounts of inbound and outbound calls in a timely manner-Follow communication “scripts” when handling different topics-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives-Keep records of all conversations in our call center database in a comprehensible way-Frequently attend educational seminars to improve knowledge and performance level-Meet personal/team qualitative and quantitative targets