Mukesh Kumar Email & Phone Number

Riyadh, Saudi Arabia

Responsible for Managing Daily Operations of the Costa Coffee Retail Outlet Located at the Head Office Premises in Riyadh Saudi Arabia with Team Work of Great Shift Supervisors & Energetic Partners who all are Committed to Creating a Welcoming Environment for all our Valuable Customers. Reporting and Communicating with the Line Manager on all Pertinent issues Affecting Store's Sales Profitability, Team Performance and top Notch Service Experience of the Customer. Primary Responsibilities are to Maximizing Profitability of the Company, Staffing and Scheduling, Setting up the Expectations for all Team Members to Achieve the Business Goal, Maintaining statistical and financial records of the store, Stock management and Inventory Control, Ensuring Compliance with Health and Safety Legislation, Team managment, staff training, teaching, coaching, motivating, encouraging, giving counseling, developing team members and Shift Supervisors to Achieve Operational Excellence, Appraise Staff Performance and Provide Feedback to Improve Productivity.

Jeddah, Makkah, Saudi Arabia

- Supervise and coordinate activities of staff in - the store, assigning duties as per business requirements.- Preparing staff duty roster, Shift plan as well as strategies and ensuring smooth shift operations.- Making action plans and strategies to achieve the given sales budget target of the store.- Cash handling, reconciling cash, preparing shift reports, log reports and doing banking handover tasks.- Ensuring a healthy environment, food safety and security codes are met and followed at all times.- Encouraging shift staff to promote the company's various merchandise to increase outlet sales.- Attending customers with their concerns, issues, enquiries & assisting them with possible solutions.- Creating and maintaining long term professional relationships with regular customers to retain them.- Adhering to all store retail business policies and procedures abide by local law compliance.

Taif, Makkah, Saudi Arabia

Taif, Makkah, Saudi Arabia

- Taking Food & Beverages orders from the customer & processing payment transactions in the POS machine.- Assemble orders on trays or in bags at the front service counter as per the token queue of the customer.- Interacting about guest experience and feedback and shorting out if any issue is raised.- Answer telephone calls about home delivery, table reservation, menu inquiries and related information.- Arranging food box parcels ready for home delivery service by Bike Rider Uber, careem, Delivero etc.- Alert kitchen staff for large numbers of orders & special party requests as well as other special occasions.- Keeping the dining area clean, stock & neatly - arranged.- Swept front side walk & wiped windows & doors in non-peak hours.- Maintaining overall restaurant cleanness and tidiness.- Ensuring Food and Beverages service meets quality control standards.