Mukesh Kumar Chaurasia Email and Phone Number

Dynamic IT professional with 8 years of hands-on experience in IT Operations, Major Incident Management, Change Management and Service Integration. Proficient in ITIL best practices, with certifications in ITIL V4 and Service Integration & Management (SIAMF). Skilled in driving critical incident resolution using tools such as BMC Remedy, ServiceNow, JIRA, IBM Tivoli, and Netcool. Demonstrated success in managing major incidents, implementing process improvements, and delivering exceptional customer service. Ready to leverage expertise in a challenging role to drive operational excellence and business success