An IT consultant with leadership experience and deep technical expertise in Cloud Computing and Artificial Intelligence. Founded Saavantus Excellence (saavantus.com), a company focused on Artificial Intelligence, Cloud Computing, and Service management consulting. Additionally, authored two books on AWS Cloud Computing and Cloud Migration available on the Amazon site.

As a regional leader, managed a hybrid IT environment, integrating on-premise and cloud components for seamless operations. Led multiple cloud migration strategies, delivering projects on time and within budget. Streamlined IT operations by incorporating project management best practices and leading Service Improvement Plans, reducing incident rates. Achieved a 20% reduction in IT expenses and a 15% performance improvement. Championed ITIL framework implementation to enhance service delivery and operational efficiency across the region

Managed account health by driving operational efficiency, ensuring compliance, overseeing finances, and enhancing client satisfaction. Led a 24/7 team supporting IT security, network, infrastructure, and cloud computing, while providing technical leadership. Integrated diverse services into a unified account management system and enforced SLAs to improve operations. Designed a scalable AWS architecture, reducing costs by 30% and improving security with IAM roles and VPCs. Acted as AWS Subject Matter Expert, managing inquiries and mentoring the AWS team to enhance customer experience.

Led the setup and hosting of services at Tier 3 Production and Disaster Recovery Data Centers in Bangalore and Calcutta, overseeing MNP Solution environments across both locations. Directed the infrastructure setup, ensuring high-bandwidth, low-latency connectivity for optimal performance and disaster recovery. Established a specialized team for MNP solutions, improving operational efficiency through automation and support services. Crafted and tested a robust disaster recovery plan while planning future cloud migration to ensure scalability and business continuity.

Oversaw resolution of technical issues, ensuring adherence to SLAs and maintaining high client satisfaction. Managed accounts for Delta Airlines and clients in retail and distribution, consistently exceeding service expectations. Refined service management procedures for incident, change, and problem management, improving operational efficiency. Acted as a liaison between Root Cause Analyses, top management, and clients, ensuring transparent communication and swift resolution of issues.

RManaged IT infrastructure service delivery, overseeing all Infra/DBA activities within the GDF Shared Model, leading a team of 50+ DBAs. Implemented standardized processes and documentation, ensuring consistency across global teams. Established communication channels to overcome challenges of language, time zones, and culture. Achieved 18% cost savings and improved service delivery through the GDF approach.

Served as the primary liaison between business, clients, and IT, managing SLA, OLA, and RFS documentation to surpass service levels. Led service review meetings, identifying improvements and communicating technical issues' business impact. Successfully transitioned DBA support for Northwest Mutual and Ericsson accounts, ensuring smooth knowledge transfer and high service quality post-offshoring.