Manage multiple Google Workspace accounts and configurations, ensuring security, mobile device management (MDM), user provisioning, and access control while optimizing collaboration tools for enhanced productivity and compliance.Oversee Azure and AWS accounts, ensuring efficient resource utilization and security.Implement EPP Bitdefender for antivirus solutions and policy enforcement in Azure AD.Develop and enforce IT policies and best practices across the organization.Facilitate the onboarding process for new employees, ensuring a smooth transition into the organization.Administer Slack and Freshdesk for effective team communication and customer support.Liaise with vendors for procurement processes and support services.Monitor and manage IT assets, ensuring optimal performance and compliance.Utilize Keka Helpdesk for tracking and resolving employee support tickets.Provide remote support across various platforms (Windows, macOS, Linux) with expertise in different distributions.Develop and present NOC process documentation and PowerPoint presentations for project purposes.

Responsible for supporting day to day operations of the system within the scope of the system Administrators Team.Provide Level 1 and 2 supports for Windows servers and enterprise 3rd party systems. Support and maintain AD user creation, hostname mapping and technical troubleshooting.Managing and troubleshooting of Virtual (Desktop and server) environment. Assist in the Decommissioning of servers and system resources as needed.Maintain and create documentation as required. Diagnose problems and escalate technical support where appropriate. Own the problem and the resolution promoting end- user satisfaction. Provide timely responses and status updates to end user and management requests. Follow set policies and procedures when working incidents / requests and ensure proper hand offs when required. Maintain a professional attitude and provide excellent customer service at all times. Maintain a good work ethic and assisting other engineers and senior staff when needed.Maintaining Vendors’ escalation Matrix.

• User creation / modification, access control on Windows server and exchange.• Prepare DLP compliance report for all users and take necessary action.• Prepare Mcafee compliance report for all systems.• Prepare unwanted application compliance report on daily basis.• Prepare server report, NAS utilization and Avamar server report.• Daily Review with remote / on call engineers.• Planning activity for compliance perspective• Assets team engineers for rapid ticket resolution. • User account administration i.e., Account creation, management and password reset in active Directory. • Timely review, analysis & implementation of IT process as per best practice.• PAV audit activity.• Maintaining all Vendors’ escalation Matrix.• Troubleshooting and resolving Hardware, Software and Networking Connectivity incidents

• Maintaining all Vendors’ escalation Matrix.• New Upcoming branches projects.• Handling team and provide training.• User creation / modification, access control on Windows server and exchange.• Providing technical support to entire India bulls Group @ Delhi NCR.• VDI thin client installation and Citrix.• Branches visiting for resolving IT related issue.• Proving Tele. Tech. Support & Remote support.• Troubleshooting and resolving Hardware, Software and Networking Connectivity incidents related to desktop, laptop, IPad, iPhone, associated peripherals.• Dealing with vendors and escalation matrix.• Biometric and CCTV support.• AMS updating and call sheet maintain.• Mcafee EPO Maintenance and technical support.• Managing Linksys and Fortigate Routers.• Testing all third party application and maintain documentation.

• Telephony technical support to PAN India region branches.• Support to the end user through Remote for all desktop, Laptop and all IB related application issues.• Telephony technical support to visited branch vendor engineer PAN India region branches.• Ticket log for branch network down.• Maintaining VC setup and providing support to Senior management

• Installation all types of Operating System Winxp, Win7, Win8.1 Configuration & Troubleshooting • Installation and configuration of various Application Software (MS Office and other Application) • Giving support to the end user through Remote for all desktop related issues.• Installation of Antivirus (Quick Heal, Norton, MacAfee) etc.• Configuration and Troubleshooting of Outlook, Outlook Express, Mozilla Thunderbrid & Windows live mail.• Resolve networking related issues like Check Local Network Connectivity, File and Folder, Printer Sharing.• Troubleshooting network connectivity issues along with cabling, punching, crimping.• Support the installation of any of New Hardware or up-gradation of any Laptop and Desktop.• Installation and Configuration of Shared Printer, Network Printer.

• Providing high end Technical support for around 350 +Users on day-to-day Desktop /Laptop/ Scanner / Printer problems. • Handling in-house Laptop and Desktop Service and Maintenance related issue.• Proficient in troubleshooting Compaq, IBM, DELL, Lenovo,HP Desktops as well as Laptops• Troubleshooting all problems related to, Laptop, Desktop, Printer, Scanner.• Installation all types of Operating System Win XP, & Win7, Configuration & Troubleshooting Related Issues.. • Configuration and Troubleshooting of MS Outlook, Outlook Express, MozilaThunderbrid ,Windows Mail, Windows Live Mail on client machine. • Installation and configuration of various Application Software (MS Office and Other Application Related )• Responsibility is to take care that the calls assigned to the engineers are completed within defined SLA.• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.• Managing the overall Service Desk Activities.• Making performance report of Response & Resolution SLA of engineer. • Escalating Calls as per defined Escalation Matrix. • Submits all the reports of the calls attended at the end of the day.• Providing SLA report as demanded by customer.• Giving support to the end user through Remote for all desktop related issues.• Installation and Configuration of Shared Printer, Network Printer.• Backup and Restoration procedures by Hiren Boot and Mini XP Tools.• Resolve networking related issues like Check Local Network Connectivity, File and Folder Sharing Printer Sharing.• Troubleshooting network connectivity issues along with cabling, punching, crimping. • Ability to resolve common issues on the phone and also over the Remote.• Provides the first level support.• Working in Domain Level.• Ability to resolve/take care that the calls assigned to me are complete within defined SLA.