Mukesh Mishra Email & Phone Number

Gurugram, Hr, In

Belfast, Northern Ireland, United Kingdom

- Worked closely with the executive leadership to craft and execute a future operating model for PwC Operate Digital. Additionally collaborated with diverse functional leads to create a thorough end-to-end delivery framework. This included integrating a RACI matrix to delineate clear roles and responsibilities, aligned with the envisioned future operating model.- Established and managed the Central PMO team as the sole governing body responsible for the implementation and adoption of the… Show more - Worked closely with the executive leadership to craft and execute a future operating model for PwC Operate Digital. Additionally collaborated with diverse functional leads to create a thorough end-to-end delivery framework. This included integrating a RACI matrix to delineate clear roles and responsibilities, aligned with the envisioned future operating model.- Established and managed the Central PMO team as the sole governing body responsible for the implementation and adoption of the delivery framework, reporting across all levels and transparent governance. Thus fostering a data-driven and fact-based decision-making mechanism across Operate Digital.- Guided and implemented an efficiency and continuous improvement initiative for Operate Digital, successfully realizing multiple operational improvements throughout the practice. These achievements encompassed the reduction of meeting frequency and duration, streamlining the end to end delivery processes, accelerating recruitment and engagement and optimizing the candidate onboarding process among other benefits and valued at £2.5m.- Performed the responsibilities of a Career Coach and mentor to a number of Senior Managers and Managers across the network to help them achieve their career aspirations and goals. Show less

Gurugram, Haryana, India

- Orchestrated the development, management and execution of the annual investment plan for the portfolios, collaborating with the respective Business Leads. - Facilitated the business case approval process by the firm’s Executive Leadership and oversaw the investment budget across portfolios for the fiscal year.- Offered strategic advisory support to the Leadership team and the Business Leads assisting in the conceptualization and definition of initiatives aligned with the firm's… Show more - Orchestrated the development, management and execution of the annual investment plan for the portfolios, collaborating with the respective Business Leads. - Facilitated the business case approval process by the firm’s Executive Leadership and oversaw the investment budget across portfolios for the fiscal year.- Offered strategic advisory support to the Leadership team and the Business Leads assisting in the conceptualization and definition of initiatives aligned with the firm's strategy. Facilitated prioritization through a multi‐tiered governance process involving both business and IT.- Represented the Project and Program management practice at the firm's Global and Regional leadership and governance forums as and when needed.- Provided direction and mentorship to onshore and offshore Project & Program Managers, the PMO and the functional teams ensuring the successful delivery of the project outcomes and benefits.- Enhanced the scope of the Global Programme Group (GPG) within the Business Services center in India by introducing new roles and capabilities, including Business Analysis, Business Change Management, Portfolio, Program & Project Management and the PMO.- Teamed up with the PMO to implement fresh best practices and drive enhancements to the Program and Project Management delivery framework.- Championed the implementation of a hybrid working model for the Clifford Chance India office.- Managed, coached and mentored talent across the network. Show less

Gurugram, Haryana, India

- Directed the rollout of a Knowledge management platform a key element of the Knowledge Transformation multi-year program with a value of £15m.- Orchestrated the RFI, RFP and eventual rollout of the Workday platform in collaboration with various implementation partners, replacing the Oracle Peoplesoft platform at Clifford Chance LLP. This served as a crucial milestone in the £20m HR Transformation program.- Successfully implemented a £2m cloud-based intranet service for the firm in… Show more - Directed the rollout of a Knowledge management platform a key element of the Knowledge Transformation multi-year program with a value of £15m.- Orchestrated the RFI, RFP and eventual rollout of the Workday platform in collaboration with various implementation partners, replacing the Oracle Peoplesoft platform at Clifford Chance LLP. This served as a crucial milestone in the £20m HR Transformation program.- Successfully implemented a £2m cloud-based intranet service for the firm in alignment with the firm’s cloud first strategy.- Effectively supervised M&A projects, fostering seamless coordination among M&A teams, legal, IT, HR, communications, finance, and other stakeholders. Maintained strict adherence to regulatory mandates and project objectives throughout the process.- Directed the delivery of a number of critical initiatives including, partnership succession planning, year-end financial reporting in line with revised IFRS regulations, eDiscovery & forensic tool implementation and responsible business strategies. Show less

Gurugram, Haryana, India

- Efficiently managed the day-to-day operations for the Managing Director's office, while adeptly handling client escalations on behalf of the MD.- Collaborated closely with the GBS leadership to drive strategic programs aligned with the overarching GBS strategy.- Supported business leadership in formulating and implementing their business strategies through a cohesive change program.- Functioned as company secretary, ensuring meticulous control over actions and facilitating data… Show more - Efficiently managed the day-to-day operations for the Managing Director's office, while adeptly handling client escalations on behalf of the MD.- Collaborated closely with the GBS leadership to drive strategic programs aligned with the overarching GBS strategy.- Supported business leadership in formulating and implementing their business strategies through a cohesive change program.- Functioned as company secretary, ensuring meticulous control over actions and facilitating data driven decision making processes.- Played a key role in developing business cases for initiatives including new employee rewards structure, leadership succession planning, career progression frameworks and responsible business strategies. Show less

Gurugram, Haryana, India

- Instituted and led the development of a Transition & Transformation Project Management capability, guaranteeing the smooth transfer of roles from diverse geographical locations and effectively supporting a global transformative initiative valued at £20m for BT GBS.- Effectively implemented a substantial IT network transformation program for a prominent client at BT GBS, thus playing a key role in the organization securing a new five‐year contract with a value of $40m.- Directed a… Show more - Instituted and led the development of a Transition & Transformation Project Management capability, guaranteeing the smooth transfer of roles from diverse geographical locations and effectively supporting a global transformative initiative valued at £20m for BT GBS.- Effectively implemented a substantial IT network transformation program for a prominent client at BT GBS, thus playing a key role in the organization securing a new five‐year contract with a value of $40m.- Directed a global team of Projects Managers at BT GBS in executing an IT Transformation program for a multinational client, resulting in the organisation exceeding profits of $3m.- Established and maintained strong client relations while delivering multiple managed services (up to the contract value of $75 million).- Led the Transformation team to ensure the client services are streamlined as per contractual requirements.- Managed client expectations and report performance of the overall program to the client executive level.- Monitored Professional Services P&L.- Acted as a key contributor to new business opportunities (RFP/RFI/RFQs) in liaison with the Services Sales team.- Built long lasting customer relationships and in liaison with the Client Partner broadened and deepened the client relationship, thus played a pivotal role in winning a new business with the client worth $20m.- Performed vendor management responsibilities and negotiated prices while formalizing the PO processing for third party suppliers.- Coached, mentored, motivated and supervised the project team members and influenced them to take positive actions and accountability for their assigned work. Show less

New Delhi, Delhi, India

- Successfully managed the execution of an IT network & infrastructure project within a significant Government Defense Program, valued at INR 225cr.- Build a delivery team by identifying and assigning roles to existing resources or hiring new personnel as needed, and manage the team effectively by defining their responsibilities.- Oversaw project operations, addressed client escalations, resolved internal conflicts, and recognized top performers.- Provided progress updates to both… Show more - Successfully managed the execution of an IT network & infrastructure project within a significant Government Defense Program, valued at INR 225cr.- Build a delivery team by identifying and assigning roles to existing resources or hiring new personnel as needed, and manage the team effectively by defining their responsibilities.- Oversaw project operations, addressed client escalations, resolved internal conflicts, and recognized top performers.- Provided progress updates to both internal and external stakeholders.- Maintained project profitability and controlled costs.- Establish vendor pricing, negotiate with third-party suppliers, and formalize purchase order processing procedures.- Coached, mentored, motivated and supervised the project team members and influenced them to take positive actions and accountability for their assigned work.- Delivered project on schedule, leading to the organization securing a new INR 600cr. program. Show less

Gurugram, Haryana, India

- Developed end-to-end processes for integrating new products into the organizational portfolio.- Offered expertise in process engineering to the product development team to facilitate the successful launch of a new product.- Participated in global workshops with Cisco, Microsoft, and Polycom to assess dependencies, establish interlocks, identify risks, and develop response plans.- Directed the process workstream in conceptualizing and introducing a new cloud-based Telepresence and… Show more - Developed end-to-end processes for integrating new products into the organizational portfolio.- Offered expertise in process engineering to the product development team to facilitate the successful launch of a new product.- Participated in global workshops with Cisco, Microsoft, and Polycom to assess dependencies, establish interlocks, identify risks, and develop response plans.- Directed the process workstream in conceptualizing and introducing a new cloud-based Telepresence and Enterprise Telephony product for client offerings. Show less

Gurugram, Haryana, India

- Collaborated with the project delivery team to ensure prompt implementation of IT network solutions for global clients.- Coordinated the operations of onshore and offshore delivery teams, ensuring seamless Lead to Cash cycle completion for the business.- Effectively managed client expectations and cultivated long-term client relationships, resulting in a 3-year service contract extension valued at $15m.- Achieved a perfect Global CSAT (Customer Satisfaction) score of 10 from a… Show more - Collaborated with the project delivery team to ensure prompt implementation of IT network solutions for global clients.- Coordinated the operations of onshore and offshore delivery teams, ensuring seamless Lead to Cash cycle completion for the business.- Effectively managed client expectations and cultivated long-term client relationships, resulting in a 3-year service contract extension valued at $15m.- Achieved a perfect Global CSAT (Customer Satisfaction) score of 10 from a major financial client for service delivery across 400 sites within agreed timelines, paving the way for future business prospects. Show less

Gurugram, Haryana, India

- Provided subject matter expertise (Level 2 support) to technical problems to customer facing teams.- Dealt with Incident & Problem management issues.