Mukesh Mishra Email and Phone Number
Gurugram, HR, IN
Mukesh Mishra's Location
Gurugram, Haryana, India, India
About Mukesh Mishra
A thought leader with extensive cross‐functional proficiency across industries in Portfolio, Program & Project Management (P3M) and Business & Digital Transformation. Adept strategist, skilled in initiating and growing global practices to deliver strategic value and client-centric solutions. A result oriented senior professional with 19 years of experience in effectively managing global portfolios and cross cultural teams, orchestrating significant and intricate business changes and guiding technology transformation initiatives to successful outcomes.My expertise lies in:P3M & PMO: I am adept at developing, managing, and delivering projects and programs aligned with strategic objectives.Business Transformation: I have a proven ability to guide organizations through significant and intricate business changes, leveraging digital solutions to drive continuous improvement.Global Delivery & Client Service: I possess extensive experience in leading cross-functional, geographically diverse teams to deliver client-centric solutions and ensure successful project outcomes.Leadership & Mentorship: I am passionate about fostering a collaborative and innovative work environment. I actively coach and mentor team members to contribute to their professional development.Capability Building: Established P3M and PMO capabilities across industries.Change Management: I can effectively manage and navigate organizational changes through clear communication and stakeholder engagement.Key achievements:- Established Program & Project Management and PMO capabilities.- Overseen the successful implementation of an IT network & infrastructure project within a significant Government Defense Program, contributing to a total valuation of INR 225cr.- Orchestrated the development and execution of a £20m HR Transformation program.- Increased operational efficiency by £2.5m through CI program execution.I am eager to connect with like-minded professionals and explore new opportunities to contribute to impactful transformations.Skills- Thought Leadership- P3M Delivery & Governance- PMO- Change Management- Cost Management & Optimization- Resource Management- Contract Negotiations & Management- Executive Stakeholder Management- Client Service Delivery- Strategic Consulting- GCC/GIC/GBS- Business Transformation- Business Strategy Development- Digital Transformation- Business Unit Development- Capability Building- Team Management- DE&I- Coaching & MentoringCertification:- Digital Transformation- Change Management Practitioner- MSP Practitioner- PMP
Mukesh Mishra's Current Company Details
Clifford Chance Business Services Pvt. Ltd.
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Senior Consultant Portfolio and Program Management
Gurugram, HR, IN
- Website:
- cliffordchance-businessservices.com
- Employees:
- 419
Mukesh Mishra Work Experience Details
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Senior Consultant Portfolio And Program ManagementClifford Chance Business Services Pvt. Ltd.Gurugram, Hr, In
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Head Of ProgrammesPwc Uk Dec 2022 - Nov 2023Belfast, Northern Ireland, United Kingdom- Worked closely with the executive leadership to craft and execute a future operating model for PwC Operate Digital. Additionally collaborated with diverse functional leads to create a thorough end-to-end delivery framework. This included integrating a RACI matrix to delineate clear roles and responsibilities, aligned with the envisioned future operating model.- Established and managed the Central PMO team as the sole governing body responsible for the implementation and adoption of the… Show more - Worked closely with the executive leadership to craft and execute a future operating model for PwC Operate Digital. Additionally collaborated with diverse functional leads to create a thorough end-to-end delivery framework. This included integrating a RACI matrix to delineate clear roles and responsibilities, aligned with the envisioned future operating model.- Established and managed the Central PMO team as the sole governing body responsible for the implementation and adoption of the delivery framework, reporting across all levels and transparent governance. Thus fostering a data-driven and fact-based decision-making mechanism across Operate Digital.- Guided and implemented an efficiency and continuous improvement initiative for Operate Digital, successfully realizing multiple operational improvements throughout the practice. These achievements encompassed the reduction of meeting frequency and duration, streamlining the end to end delivery processes, accelerating recruitment and engagement and optimizing the candidate onboarding process among other benefits and valued at £2.5m.- Performed the responsibilities of a Career Coach and mentor to a number of Senior Managers and Managers across the network to help them achieve their career aspirations and goals. Show less -
Associate Director Portfolio & Programme ManagementClifford Chance Business Services Pvt. Ltd. Nov 2019 - Nov 2022Gurugram, Haryana, India- Orchestrated the development, management and execution of the annual investment plan for the portfolios, collaborating with the respective Business Leads. - Facilitated the business case approval process by the firm’s Executive Leadership and oversaw the investment budget across portfolios for the fiscal year.- Offered strategic advisory support to the Leadership team and the Business Leads assisting in the conceptualization and definition of initiatives aligned with the firm's… Show more - Orchestrated the development, management and execution of the annual investment plan for the portfolios, collaborating with the respective Business Leads. - Facilitated the business case approval process by the firm’s Executive Leadership and oversaw the investment budget across portfolios for the fiscal year.- Offered strategic advisory support to the Leadership team and the Business Leads assisting in the conceptualization and definition of initiatives aligned with the firm's strategy. Facilitated prioritization through a multi‐tiered governance process involving both business and IT.- Represented the Project and Program management practice at the firm's Global and Regional leadership and governance forums as and when needed.- Provided direction and mentorship to onshore and offshore Project & Program Managers, the PMO and the functional teams ensuring the successful delivery of the project outcomes and benefits.- Enhanced the scope of the Global Programme Group (GPG) within the Business Services center in India by introducing new roles and capabilities, including Business Analysis, Business Change Management, Portfolio, Program & Project Management and the PMO.- Teamed up with the PMO to implement fresh best practices and drive enhancements to the Program and Project Management delivery framework.- Championed the implementation of a hybrid working model for the Clifford Chance India office.- Managed, coached and mentored talent across the network. Show less
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Senior Project Program ManagerClifford Chance Business Services Pvt. Ltd. Jul 2017 - Nov 2019Gurugram, Haryana, India- Directed the rollout of a Knowledge management platform a key element of the Knowledge Transformation multi-year program with a value of £15m.- Orchestrated the RFI, RFP and eventual rollout of the Workday platform in collaboration with various implementation partners, replacing the Oracle Peoplesoft platform at Clifford Chance LLP. This served as a crucial milestone in the £20m HR Transformation program.- Successfully implemented a £2m cloud-based intranet service for the firm in… Show more - Directed the rollout of a Knowledge management platform a key element of the Knowledge Transformation multi-year program with a value of £15m.- Orchestrated the RFI, RFP and eventual rollout of the Workday platform in collaboration with various implementation partners, replacing the Oracle Peoplesoft platform at Clifford Chance LLP. This served as a crucial milestone in the £20m HR Transformation program.- Successfully implemented a £2m cloud-based intranet service for the firm in alignment with the firm’s cloud first strategy.- Effectively supervised M&A projects, fostering seamless coordination among M&A teams, legal, IT, HR, communications, finance, and other stakeholders. Maintained strict adherence to regulatory mandates and project objectives throughout the process.- Directed the delivery of a number of critical initiatives including, partnership succession planning, year-end financial reporting in line with revised IFRS regulations, eDiscovery & forensic tool implementation and responsible business strategies. Show less
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Senior Manager ProgramsBt Jun 2016 - Jul 2017Gurugram, Haryana, India- Efficiently managed the day-to-day operations for the Managing Director's office, while adeptly handling client escalations on behalf of the MD.- Collaborated closely with the GBS leadership to drive strategic programs aligned with the overarching GBS strategy.- Supported business leadership in formulating and implementing their business strategies through a cohesive change program.- Functioned as company secretary, ensuring meticulous control over actions and facilitating data… Show more - Efficiently managed the day-to-day operations for the Managing Director's office, while adeptly handling client escalations on behalf of the MD.- Collaborated closely with the GBS leadership to drive strategic programs aligned with the overarching GBS strategy.- Supported business leadership in formulating and implementing their business strategies through a cohesive change program.- Functioned as company secretary, ensuring meticulous control over actions and facilitating data driven decision making processes.- Played a key role in developing business cases for initiatives including new employee rewards structure, leadership succession planning, career progression frameworks and responsible business strategies. Show less -
Program Project ManagerBt Group Aug 2013 - Jun 2016Gurugram, Haryana, India- Instituted and led the development of a Transition & Transformation Project Management capability, guaranteeing the smooth transfer of roles from diverse geographical locations and effectively supporting a global transformative initiative valued at £20m for BT GBS.- Effectively implemented a substantial IT network transformation program for a prominent client at BT GBS, thus playing a key role in the organization securing a new five‐year contract with a value of $40m.- Directed a… Show more - Instituted and led the development of a Transition & Transformation Project Management capability, guaranteeing the smooth transfer of roles from diverse geographical locations and effectively supporting a global transformative initiative valued at £20m for BT GBS.- Effectively implemented a substantial IT network transformation program for a prominent client at BT GBS, thus playing a key role in the organization securing a new five‐year contract with a value of $40m.- Directed a global team of Projects Managers at BT GBS in executing an IT Transformation program for a multinational client, resulting in the organisation exceeding profits of $3m.- Established and maintained strong client relations while delivering multiple managed services (up to the contract value of $75 million).- Led the Transformation team to ensure the client services are streamlined as per contractual requirements.- Managed client expectations and report performance of the overall program to the client executive level.- Monitored Professional Services P&L.- Acted as a key contributor to new business opportunities (RFP/RFI/RFQs) in liaison with the Services Sales team.- Built long lasting customer relationships and in liaison with the Client Partner broadened and deepened the client relationship, thus played a pivotal role in winning a new business with the client worth $20m.- Performed vendor management responsibilities and negotiated prices while formalizing the PO processing for third party suppliers.- Coached, mentored, motivated and supervised the project team members and influenced them to take positive actions and accountability for their assigned work. Show less
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Project Manager (Afnet)Hcl Infosystems Ltd Jun 2012 - Aug 2013New Delhi, Delhi, India- Successfully managed the execution of an IT network & infrastructure project within a significant Government Defense Program, valued at INR 225cr.- Build a delivery team by identifying and assigning roles to existing resources or hiring new personnel as needed, and manage the team effectively by defining their responsibilities.- Oversaw project operations, addressed client escalations, resolved internal conflicts, and recognized top performers.- Provided progress updates to both… Show more - Successfully managed the execution of an IT network & infrastructure project within a significant Government Defense Program, valued at INR 225cr.- Build a delivery team by identifying and assigning roles to existing resources or hiring new personnel as needed, and manage the team effectively by defining their responsibilities.- Oversaw project operations, addressed client escalations, resolved internal conflicts, and recognized top performers.- Provided progress updates to both internal and external stakeholders.- Maintained project profitability and controlled costs.- Establish vendor pricing, negotiate with third-party suppliers, and formalize purchase order processing procedures.- Coached, mentored, motivated and supervised the project team members and influenced them to take positive actions and accountability for their assigned work.- Delivered project on schedule, leading to the organization securing a new INR 600cr. program. Show less -
Service Implementation ExpertOrange Business Services Jun 2010 - Jun 2012Gurugram, Haryana, India- Developed end-to-end processes for integrating new products into the organizational portfolio.- Offered expertise in process engineering to the product development team to facilitate the successful launch of a new product.- Participated in global workshops with Cisco, Microsoft, and Polycom to assess dependencies, establish interlocks, identify risks, and develop response plans.- Directed the process workstream in conceptualizing and introducing a new cloud-based Telepresence and… Show more - Developed end-to-end processes for integrating new products into the organizational portfolio.- Offered expertise in process engineering to the product development team to facilitate the successful launch of a new product.- Participated in global workshops with Cisco, Microsoft, and Polycom to assess dependencies, establish interlocks, identify risks, and develop response plans.- Directed the process workstream in conceptualizing and introducing a new cloud-based Telepresence and Enterprise Telephony product for client offerings. Show less -
Solutions Delivery ManagerOrange Business Apr 2007 - Jun 2010Gurugram, Haryana, India- Collaborated with the project delivery team to ensure prompt implementation of IT network solutions for global clients.- Coordinated the operations of onshore and offshore delivery teams, ensuring seamless Lead to Cash cycle completion for the business.- Effectively managed client expectations and cultivated long-term client relationships, resulting in a 3-year service contract extension valued at $15m.- Achieved a perfect Global CSAT (Customer Satisfaction) score of 10 from a… Show more - Collaborated with the project delivery team to ensure prompt implementation of IT network solutions for global clients.- Coordinated the operations of onshore and offshore delivery teams, ensuring seamless Lead to Cash cycle completion for the business.- Effectively managed client expectations and cultivated long-term client relationships, resulting in a 3-year service contract extension valued at $15m.- Achieved a perfect Global CSAT (Customer Satisfaction) score of 10 from a major financial client for service delivery across 400 sites within agreed timelines, paving the way for future business prospects. Show less
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Early CareerTeletech India Sep 2005 - Apr 2007Gurugram, Haryana, India- Provided subject matter expertise (Level 2 support) to technical problems to customer facing teams.- Dealt with Incident & Problem management issues.
Frequently Asked Questions about Mukesh Mishra
What company does Mukesh Mishra work for?
Mukesh Mishra works for Clifford Chance Business Services Pvt. Ltd.
What is Mukesh Mishra's role at the current company?
Mukesh Mishra's current role is Senior Consultant Portfolio and Program Management.
Who are Mukesh Mishra's colleagues?
Mukesh Mishra's colleagues are Reena Sharma (She/her), Vasu Gupta, Abhishek Abhinav, Vikas Katyal, Kiran Bora, Sahil Sindhwani, Manish Kukreti.
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Mukesh Mishra
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