Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.Working in Corporate US sales team. Handling offshore business for corporate travel of employees of Tech Mahindra, P & A Law, Medusind and Saif Partners.

 Publishing report to All India operation team and regional leader’s, managers for the sale transactions not billed in the accounting system.  Following up with the operation team and regional heads to provide the resolution for the sale transactions not billed in the Accounting system. Receiving Input from the operation team for the unbilled transaction fees and processed in the accounting system to charge the customer. Following up with the Airline to recover the amt against the refund of sales transactions. Handling of dispute pertaining to refund transactions of Amex card. Consolidating and preparing control self assessment Metrics, six sigma Metrics and Dashboard data to be shared at higher level management. Generating weekly MIS reports to various implants and corporate.

 Re-issuing of tickets by while working in the queues of Apollo (ADT), World span, Sabre, Shares, and Delta term.  Voiding the tickets of a cancelled itinerary. Call up airlines for issues related to Schedule changes and Exchanges.