Manage the clients’ Quickbooks function Address and Resolve technical issues of Product raised by customers for Windows, Linux, Quickbooks, Quicken, Quickbooks Point of Sale, Payroll Troubleshoot all clients’ concerns in regards with the business process and to provide a strong business relationship with them.Handling calls from the US customer about desktop, laptop Windows & Mac, software related problems. Troubleshooting and identifying solutions to resolve customer issues. Helping customers to configure the programs. Incident and Problem management for US clients, B2B platform through Incidents, chat, mails & calls. Install and maintenance of local printers, network printers and configure and resolve printer errors. Resolving issues related to windows, network connectivity, as well as problems related to software and hardware for US clients. Install software applications, hardware peripherals and devices.