Professional Systems Analyst with more than a decade of experience analyzing and improving a wide range of information technology roles. Expertise includes defining and documenting operational processes and methodologies, redesigning and implementing software solutions, as well as application and systems development. Provides reliable and thorough business support for specialized requirements and infrastructure / operating systems planning and deployment. Excellent strategic organizational planning and coordination skills for initiation, implementation and timely completions. A strong customer focus and exceptional ability to bridge understanding between high-level decision makers and end-users. Leads and motivates teams to meet strict deadlines for improved customer satisfaction.