Mukesh Prasad Email & Phone Number

Profile Summary: A seasoned Microsoft Dynamics CRM professional/Solution Architect with 14+ years of experience in Microsoft Dynamics 365 CE implementations and end-to-end deliveries across various industries. Possesses a deep understanding of driving end-to-end delivery and project operations, including requirement gathering, solution architecture, implementation, and training. Adept at maintaining and building relationships with customers, providing exceptional customer service, and effectively leading cross-functional teams. Possesses a solutions-driven approach, with the ability to understand business problems and provide the best fit solutions. Has a strong understanding of different industry domains and processes across government services, banking, education, insurance and information technology.• Expertise in D365 & Power Platform Architecture: I have a deep understanding of CRM, Power platform, Azure architectural concepts, including solution design, integration strategies, data modelling, security, and scalability. I have led the architecture design and implementation for complex CRM projects, ensuring optimal system performance and adherence to industry best practices.• Solution Development and Customization: I possess strong development skills in customizing Dynamics CRM using various tools, such as JavaScript, C#, and Power Apps. I have implemented custom workflows, plugins, and web resources to meet unique business requirements while maintaining system integrity.• Project Leadership and Collaboration: I have a proven track record of leading cross-functional teams and driving successful project outcomes. I excel in gathering business requirements, facilitating workshops, and translating them into actionable technical designs. My excellent communication and interpersonal skills enable effective collaboration with stakeholders at all levels.• Continuous Learning and Innovation: I am passionate about staying up-to-date with the latest advancements in CRM technologies and industry trends. I actively participate in professional communities, attend conferences, and engage in self-directed learning to enhance my skills and bring innovative solutions to the table.

Listed skills include Microsoft Crm, Microsoft Dynamics, Axapta, Ms Crm 2011, and 21 others.

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  Maharishi Dayanand University

  B.E In Computer Science From Mdu