Mukesh Rajendran Email and Phone Number

-Experience in ITIL process implementation and governance in the below ITIL areas - incident Management, major incident management, problem management and customer interface- Having a good experience in the production support area.- Having a good experience in customer service Management.- Following Agile methodologies in day to day basis.- worked on incident management tool like ServiceNow.- Strong abilty to handle the applications and troubleshooting the technical issues in 24/7 .- Proficiency is using technical skills such as SQL , .net. and AWS( Amazon web services)-working on a Long term AMS project for one of the leading manufacturing company and supporting their applications on day to day basis.- Ability to acquire skills within short time scales, adapt to rapidly changing work practices and build and maintain excellent working Relationships with colleagues and customers.- Quick leaner and ready to have new challenges in work.