Mukesh S Email & Phone Number

Chennai, Tamil Nadu, India

• Working in APC FAX where the customers will contact the bank through fax which will be directed to our team and we will process according to the request of the customer.Several request like.
• Have been with Letters Team for nearly a year supporting the final end communication with customer in the form of letters.
• In Letters Have been as an Maker and as well Checker for the letters processed by our team.
• Maintained a Good Aggregate in all metrics and constantly achieving a very good quality score.
• Cross trained in SBWO AND OFAC Process,as a sub process of APC where constantly maintaining good aggregate in all metrics.

Chennai, Tamil Nadu, India

Handling transactional issues in Credit/Debit Cards.Account credits and other online transactions.Troubleshooting the android devices for customers who are facing issues like connectivity and Wi-Fiissues.

Chennai, Tamil Nadu, India

• Effective time management skills and ability to prioritise work time to ensure productivity and department standards
• Knowledge about Amazon Devices & Digital content
• Fixing Wi-Fi issues in kindle device through the recommended troubleshoots.Explaining to end-users how to update the device through chat.
• Helping the users to update their devices to the latest software through chat.
• Helping them to get the updated content of the current version of kindle contents