Responsible for Service Business, Customer Service and Operations for assigned territory (J&K, Ladak till Mar'22and Currently for Jaipur-Alwar Territory)Worked Business goals and Profitability for Workshops through improving SMS, Parts & Oil, VASsales at dealerships.Improved Service Capability and Service deliveries at dealerships to improve overall CustomerService experience of customer - Achieving In moment Survey Scores, Reducing CC/1000 and Repeat Repairs.Responsible for providing prompt and quick support on customer complaintsFormulate and implement customer retention strategies by focussing on AMCs and Lost Customer retentionManaged Trainings and Capability improvement responsibilities at dealer level by ensuring Optimum Skill levels, NewManpower hiring and training,Field Failure escalations through FORs and taking actions to resolve concernsWorked on REs ambitious Royal Enfield Rider Support Programs in Himalayan Terrain to enhance customers ridingexperience.Responsible to understand and formulate strategies to Improve overall Territory's business operations including network expansion, dealers performance reviews and also new dealer's development after inception.

Responsible for managing service operations in the assigned area(MP and UP) ensuring customer satisfaction andachieving business objectives.Responsible to implement Toyota's Global Customer Service Process and Basic 7 Step service processes atdealerships. Monitor and Audit as per "Kodawari" and DISHA -Standard programs to increase efficiency andimprove service quality.Monitoring and Implementation of Toyota Service Parts concepts for maintaining Optimum Inventory withdesired Service Rate and warehouse maintenance.Responsible for achieving of Annual Dealer Business Targets for Units Serviced(GS & BP), Parts Sales & Valueadded Services along with Process KPIs like SDD, OTD, Express Delivery, MRS Contact Ratio.Achieving Desired results in CS KPIs through NCDS, EYE and NPS Score Monitoring.Responsible for Capability enhancement at dealerships through Trainings and supporting them to understandToyata way and Toyota Business Practices.

Responsible to oversee Production in assigned shifts being on Production control department.Gained Knowledge on Production Systems and processes and Lean inventory management.