It Support Analyst (Client Site: Rmit University, City Campus)
CurrentDelivered efficient Level 1-2 technical assistance to end-users across various locations using a blend of remote and onsite support methods, ensuring swift issue resolution and satisfactory user experiences.Played a proactive role in a range of IT initiatives, including hardware/software enhancements, migrations, and the introduction of new systems.Executed system administration responsibilities such as managing user accounts, implementing patches, enhancing security measures, optimizing performance, and overseeing backup and recovery procedures.