I am responsible for Digital Platforms Technology. Along with my team, I deliver digital capabilities for bank's retail, preferred, small business and wealth customers. The job involves leading the development of next generation of personalized client experiences in functions like Sales, Servicing, Payments, Retirement, Trading. It also includes enablement of Mobile and Erica (AI Chat Bot) channels. We also create interface platform for Open Banking, which provides secure, consented data access for our customers who choose to use any of the third party Fintech apps to manage their financial lives. I am involved in our Cloud Strategy and Containerization efforts. I have supported setting up and led Architecture and Enabling Services function that provides horizontal architecture services and supports large transformation programs. I have been a member of D&I and Employee Engagement council. I played a key role in establishing LGBTQ+ network in India and initiating several programs targeted at refreshing policies and growing awareness. This work has fetched several global accolades including recent Out & Equal Ally Changemaker award and gave me speaking opportunity at various international forums. I have also led horizontal improvement programs covering Great Place to Work, Talent Development, Operational Excellence, Risk and Innovation as additional responsibilities with great outcomes in terms of high employee satisfaction scores, hard $ savings, large number of patents and global recognitions.Earlier, I have led Operations Technology team and have provided technology delivery for functions like Mortgage Origination, Servicing, Speciality Servicing, Consumer Credit Assistance, Claims, Complaints, Document Content and Record Services and Enterprise Transaction Services. It also included end to end leadership to several multi-million, multi-year large change programs leveraging emerging technologies.

Nucleus Software is a leading global banking software solutions company, providing innovative and pioneering products and software solutions in the areas of Retail & Corporate Banking, Credit Cards, Cash Management, Relationship Banking, Financial CRM, Credit Risk & Appraisal, EAI, Internet Banking, FX, Data warehousing and Analytics. I held a leadership role and was responsible for Product Management, Development and Technology functions. My primary responsibility was to strategize new products development in the areas of lending and transaction banking space. I needed to work closely with the sales leadership to define priorities. I was responsible for all product requirement management, development, quality assurance and testing including performance and security testing activities for timely and quality delivery of the products in a cost effective manner. It involved continuous and quality communication with all stake holders for inputs, progress updates and feedback.Key initiatives were building strategy for the new product development; creation of plans, roadmap and release schedules; board approval on the plans; organization restructuring and building of the team; technical hiring process improvements and talent enhancements through internal technical upgrade programs; establishment of basic Product Management functions; streamlining of product development process; introduction of agile-scrum process; organization of scrum feature teams; training of teams on scrum process; engineering practices improvement initiatives and introduction of automation and productivity tools.

Open Solutions was a financial software product company headquartered in CT, USA providing products and services to smaller banking institutions. The company invested in a wholly owned subsidiary in India. The company has been later acquired by Fiserv. I joined the organization in 2008. My responsibilities were to lead and provide technical guidance to the product engineering team consisting of talented resources with skills in technical architecture, business analysis, development, technical documentation, testing and quality management. As the country head, I was also responsible for establishing and overseeing General Management functions - HR, Finance, Admin and ITS as well as Operations.I played a critical role in planning and hiring for key organizational positions including setting up of HR function from scratch. The team was ramped up to more than double the original size in three plus years of my stay. I expanded the operations to two additional locations and even learnt to do fit outs and interior for bare shell units we leased. The core job remained providing technical direction and leadership to the product engineering teams. I improved the hiring process and introduced several learning initiatives that helped increase the technical maturity of the team significantly. I played a critical role in turning the organization around. I worked effectively with various functional heads and peers in the USA. I worked with Product Management function in USA in estimating and prioritizing various projects, managing various major and minor product releases to the clients, monitoring of client funded deliveries and support to client care and implementation teams.

HCL Technologies is India’s leading global IT services and product engineering company providing value-added, software-led IT solutions and services to large and medium scale organizations.I started with HCL as a Technical Lead and grew to assume Project Manager, Practice Manager, ODC Head and Business Unit Head positions over the years. As BU Head, I helped in ramping up the team, growing the revenue and brought in new business from several large accounts. The job involved overseeing the solutions, architecture and delivery of all the projects through regular technical reviews to ensure quality of deliverables, client satisfaction and retention of existing clients with growth in existing business. The job also required involvement in sales support and business development activities to help open new accounts. It included decisions on bidding, strategizing and overseeing the proposal preparations to increase winning rates, planning and delivery of POC/ client presentations/ due diligence workshops. The job also involved planning and overseeing the creation of IP/ technical Frameworks and Solution accelerators. Some of the routine activities included technology guidance, resource planning, recruitment, appraisals, compensations and coordination with several other organizational support functions. Earlier at HCL, I worked in the technology areas of Enterprise Content Management, Business Process Management and Optimization using products like FileNET, ILOG (now IBM) and Documentum (EMC) with several clients in Banking and Financial Services Industry and Government institutions in APAC, Europe and USA

NPC is a public sector company responsible for design, construction, operation and maintenance of nuclear power plants and associated software systems. NPC is one of the leading information technology users in India. Associated with the control division, the primary responsibility was design and development of systems related to nuclear power plants. The job gave an opportunity to work extensively in object oriented technologies and C++ language for various operations monitoring and training systems like Knowledge based Operator Support System, Alarm Monitoring System and Process Simulator. The years at NPC were crucial in building object-oriented design and programming skills. At this time, I started to get the bigger picture and gained experience in complete software engineering life cycle. I also learnt to manage small teams in this period. The key achievement during this period was extraordinary promotion from SO/C to SO/D in two years based on my performance.

BARC is a premier research institution for research and development in the area of nuclear technology and related disciplines. It was exciting to join the elite batch when I got selected to the coveted BARC training School, where less than two hundred out of thousands of brilliant applicants are selected each year. One year of intense training gave the necessary nuclear orientation to work for the Department of Atomic Energy. The primary responsibility involved learning fundamentals of nuclear technology and corresponding computer automation systems. It involved learning the peculiarities, safety, reliability and security issues related to associated systems. Being amongst the top trainees’ list, I had a choice to join any of DAE divisions and I chose to work for Nuclear Power Corporation.

PCL is one of pioneer IT companies in India. It was my first job through campus selection process.The job responsibility involved providing support to customers related to installation and maintenance of PC hardware and software. The job at PCL taught me what they don’t teach at the college - opening the PC apart and re-assembling it; installing, re-installing and experimenting with OS, databases and other software applications. It gave an opportunity to learn PC hardware and software inside out, took my knowledge to the next level, and above all, it taught me to interact with the clients, build a relationship and help solve their problems.