Mukesh Bhingare Email & Phone Number

Waterloo, Ontario, Canada

Design Specialist - Providing electronics engineering support for design, development, integration and sustaining of electronic components, equipment, and systems

Mississauga, Ontario

• Managed Repair Operations for the B2B business
• Handled the repair operations for the B2B business involving repair services for mobile and handheld computers
• Managed a 35-member team comprising of Repair Technicians, QC Technicians and Material Handlers
• Worked in matrix management environment with oversight of division-level managers, operations, finance, and quality
• Managed all implementation processes including resource allocation, progress tracking, monitoring change control process, documentation, training, and on-time delivery within budget constraints
• Presented project information and status updates to customers and fielded concerns

Milton Keynes, United Kingdom

• Oversaw the daily operations for the Wireline, Wireless and B2B sections of the Repair Line.
• Managed a 20-member team of Repair Technicians, Soldering Technicians and Test technicians involved in the repair of handheld computers and high-speed PCB boards
• Created plans and communicated deadlines to ensure projects were completed on time
• Formulated plans for improving procedures, training, and processes
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Maintained and improved compliance to current Quality systems and ESD methodologies

Milton Keynes, United Kingdom

• Led a team of Technicians involved in the knowledge transfer pertaining to the testing and repairing of SDH products for a major Telecommunications Service Provider in the UK.
• Commissioned test rigs for SMA 4, SMA 16, SMA 16C and SMA 16 Series
• Test and Repair Marconi SDH line cards and tributary cards
• Test components of BT/Marconi access hub AXH 600: - Controller cards - Line cards

Milton Keynes, United Kingdom

• Fault finding and debugging to component level (Embedded Communications Computing)
• Test and repair ATCA blades and RTMs
• Test and repair Compact PCI Express and Compact PXI cards used in embedded computing solutions based on open standards
• Test components of high capacity CPCI I/O system using ATE:o CPCI cards o RAID cardso PSU (Power Supply Units)
• Debug and repair system and board level faults in the Large Building Block (LBB) node
• Analyze memory errors for Compact PCI cards used in APG40C/2 and design solutions for solving memory errors occurring during march and pattern tests

Milton Keynes, United Kingdom

• Provided level 2 support to customers in the Walk-in Repair Centre
• Managed the entire repair cycle of smartphones and PDA phones as a part of the of same day repair service in the first and only HTC Walkin-in Centre in the United Kingdom
• Provided proactive technical support and advice to customers leading to highly improved customer satisfaction scores and brand strengthening

Milton Keynes, United Kingdom

• Analysed microcircuits and developed troubleshooting procedures and solutions for Level 2.5- Level 4 repairs of Digital mobile phones, WIN CE and Microsoft Windows based PDA phones
• Improved repair productivity by developing a comprehensive database of component and system level fault finding techniques
• Carried out hardware and software upgrades of mobile phones and motherboards in accordance with OEM and customer guidelines
• Performed RF testing (GSM, GPRS and EGPRS testing) of motherboards using Radio Communication Analyzers
• Surface Mount soldering (lead-free and non-lead free): BGA and PGA

Msc, Optolectronics

Bachelor Of Engineering, Electronics And Telecommunications

Secondary School