Mukesh P. Email & Phone Number

Dubai, United Arab Emirates

 Spearheaded marketing information on existing and new projects to A-list clients, to help create Awareness & Knowledge of company's various products. Effectively collected leads on prospective buyers, scheduled appointments and charted clients' requirements based on their portfolio. Adequately coordinated in the closure of deals by overseeing the completion and signing of company's documentation and other miscellaneous documentation required in accordance with DLD, UAE. Handled and successfully executed commercial and residential leasing. Managed investor properties for effective upkeep – Complete repair and maintenance.  Organized, restructured data and Allocated resources securely and deliver appropriate closeout documentation to Coordinator for portals such as Bayut and Dubizzle. Established and built client relationship by maintaining exemplary interpersonal relationship with existing and prospective clients of prestige.

Dubai

PROFESSIONAL EXPERIENCEABCOM Solutions (U.A.E) (Project Manager) Mar’17 till date (ALMOE GROUP)www.abcom.ae Managed and successfully executed Commercial & Non-commercial Projects for Audio-Visual & IT Solutions which include Supply, installation, testing & commissioning for new or existing ventures. Managed project from participating from tender procurement start to finish, Worked with Hospitality, Education, MEP sector, Architects, Interior Designers, Engineers to complete execution on projects. Created and managed time lines for multiple projects. Verify scope of work, liaison with different departments for smooth project transition Communicate with customer, coordinate work flow and schedule technical staff and subcontractors for all installations. Allocate resources, Secure and deliver appropriate closeout documentation to Closeout Coordinator. Maintain project profitability & Assist in inventory control if required.

United Arab Emirates

 Accomplishes Marketing, Sales and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish. Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.  Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, taking part in exhibitions; developing field sales action plans. Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities. Maintain good relationship with Principals. Accurately forecasts annual revenue. Coordinates proper company resources to ensure efficient and stable sales results. Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales and commission targets and administer the commission plan. Personally observe the performance of Account Managers in the field on a regular basis. Holds regular meeting with sales staff.

United Arab Emirates

 Providing finance to small and medium scale business. My primary responsibilities include meeting monthly targets.  Building client and customer relationship with both new & existing customers and provide them working capital for their business expansion.  Responsible for getting new business with references, channel work and cold calling. My KPI includes one new and one existing business.  Creating need for both new and existing customers for Banking and Non-Banking clients Develop and implement sales initiative programs to drive sales/ product goals Being in constant touch with clients for any assistance apart from finance such as providing RAK TRADE facilities like cheque, bill discounting and Letter of credit or any other banking related services. Liaison with other departments in internal & external credit team. With meeting KPI on monthly basis my part role became mentoring new joinees.

Hyderabad Area, India

 Overseeing Sales operations, Training & Transition and ensuring achievement of desired objectives. Supporting Hiring team for Hiring staff and providing training for smooth transition. After Successful Talent acquisition & Transition setup on initial stages was sent to OJT for a different Sales Account Develop and implement training initiative programs to drive sales/ product goals Moved into operations handling a team of 25 people. Tracking sales activities, providing sales forecasts, and creating and analyzing metrics that drive results. Managing Research and development team & Supervise Process. Redesigned Implemented the Nesting module for Bottom Quartile team. Providing N.B.I that fosters development opportunities and motivating the employees for enhancing the existing performance levels. Redesigned sales plotter on hourly basis for dynamic and enjoyable training programs in product knowledge, quality parameters, process metrics and rapport building. Improved the training throughput to production from 33% to 76%

Hyderabad Area, India

 Handled direct customer interactions for mentoring Office executives. Moved into operations for handling an up selling queue. Handled a team of 25 people and a group of over 90 people in general shifts with a support of new Team Leads. Increased the Up-Sell rate from 43 to 78% Redesigned Staffing & Capacity planning for effective resource utilization. Mentored New Joinees on process. Groomed 3 agents in promoting to Team Lead profile. Was recognized for effective Data Capture Analysis for Effective Review handling. Designed a performance tracker on Excel basis CMS Data. Received Best TL Award for more then 7 times in which 4 times in a row in 21 months. Awarded as Best TL for no Attrition with a simple strategy of CPP. Performance Certificates are available upon request.

Hyderabad Area, India

 Joined as Technical support representative for AT&T into ISP Broadband services later promoted as Subject matter expert within a short span of 13 months on Oct'05. Providing Floor Support which includes handling escalations, handling Transition team of new joinees in their transition phase.  Providing/Informing/Updating Team on their KPI's Groomed and Increased Team ‘Sale Conversion Rate’ by 70% with best practice sharing.  Met Daily and Monthly targets for Sales. Groomed different Teams with sharing best practices to increase sales. Helped the Team to lower Average Handle Time. Achieved 86% productivity, with lower Call Average Handle Time.  Conducting Daily Walk- About Meeting the basic targets in regards to CSAT, Up selling, CRFT, CPAT (internal and external) AHT and Occupancy. Awards & Recognition Certificates are available upon request.