I am a dedicated Technical Support Specialist with a proven track record in troubleshooting and optimizing IT environments across Windows, macOS, and Linux. At Genpact, as a Process Associate, I spearhead trust and safety initiatives by moderating content and ensuring adherence to platform policies. My role involves analyzing user reports, collaborating with teams to streamline processes, and escalating critical issues for timely resolutions. I am skilled in providing remote assistance and customer support, always maintaining seamless operations through effective communication and teamwork.In addition to hands-on technical support, I have a strong foundation in networking, operating systems, and hardware diagnostics. My expertise spans network troubleshooting, hardware configuration, and software optimization, gained through practical experience and a series of technical certifications.I hold a Bachelor of Computer Applications from Ballari Business College, graduating with a CGPA of 7.6. My certifications include CompTIA A+, Network+, and specialized courses in Technical Support from Google and IBM. These credentials, along with my technical expertise, enable me to stay adaptable in a fast-paced technological landscape.I am passionate about leveraging my technical knowledge and collaborative skills to drive innovative solutions and deliver exceptional support. With a strong focus on continuous learning, I am eager to contribute to roles where I can further refine my skills while positively impacting users and business outcomes.