Mukesh Mehta Email & Phone Number

Luxembourg

As an Enterprise Architect at POST Luxembourg, I've played a pivotal role in shaping the organization's strategic direction and implementing robust architecture governance practices. My notable accomplishments include:• Pioneering the implementation of Enterprise Architecture at POST Group, laying the foundation for a cohesive and scalable IT landscape.• Championing Architecture Assets, establishing a central repository, business unit cartography, and governance processes to ensure consistent knowledge sharing and adherence to industry standards.• Guiding Architecture Delivery initiatives, providing comprehensive support to programs and projects, adopting a holistic perspective, adapting processes, disseminating standards, and integrating methodologies and roles for optimal project outcomes.• Strategically contributing to POST's Enterprise Strategy by crafting a clear architecture vision, simplifying the IT landscape, and managing technology lifecycles to explore innovative ways of working.

Luxembourg

• Subject Matter Expert (SME) to POST Technologies for Comptel products (now Nokia) in the area of Service Fulfillment & Assurance (Order management, Inventory management, Service Catalog, Provisioning & Activation, Order Hub)• Gathering customer’s business and technical requirements, analyse business use cases and operational processes, identify business improvement opportunities and offer solution consultancy.• Lead Comptel designs for Implementation of Fulfillment solutions using Comptel COTS products SRI, OM, InstantLink, Catalog, Provisioning Client and Order Hub• Have the responsibility of interfacing with Enterprise architects, POST Solution Architects, Business Analysists testing teams, PMO to ensure correct design decisions are taken; Issues/risks/constraints and assumptions are clearly highlighted, understood and agreed upon deadlines are met within budgets • Guide application development teams on delivering the solution as per the design & within committed costs and timelines• Definition of business process flows and Integration of Comptel systems with POST Systems• Assisting in preparation of test strategy and testing in SIT and UAT • Give production support for delivered designs; Serve as a single point of contact for all design queries

Luxembourg

• 12+ Years of Telecom OSS/BSS work Experience• Subject Matter expert in Telecom Service Fulfilment and Service Assurance • In-depth knowledge of business processes for Concept to Market(C2M), Lead to Cash(L2C) and Trouble to Repair(T2R) cycles in Telecom• Detailed knowledge of Industry Standard architecture framework and their implementation i.e. SOA, ITIL, eTOM, SID, TAM and TOGAF• Extensive client-side exposure & Telecom Industry, worked with Telecom giant British Telecom - UK, Openreach –UK, Chorus – New Zealand, NBN – Australia, Vodafone – India, POST Technologies – Luxembourg• Excellent skills in Architecture Analysis and Design to Implement the Telecom (wireline and wireless) applications. Performed role as an Architect for architectural road map, Platform/Product evaluations and Architectural Recommendations.• Experience on Architecture Impact analysis like Risk, Migration issues, Scalability, Portability on various Telecom system both Functional and Technical architecture. Rich Analytical thinking, decision making and problem-solving skills and strong Information Technology experience. • Experience on UML tools for proposing the solutions, impact analysis, estimation for the various. Systems, interfaces and COTS products.

Noida Area, India

SME for Comptel products in the area of Service Fulfillment (Order management, Inventory management, Service Catalog, Provisioning & Activation) Roles and Responsibilities: Presales/Business Development :- Answering RFPs, RFIs, budgetary and fixed price proposals - Solution Architecture Proposal and Effort estimation for delivery and pricing - Incubating of new service ideas and implementation of POCs- Building the business cases / technical presentation (customer facing)- Extensive support to marketing teams in creating capability statements and case studies- Provide hardware estimations and recommendationsPost-Sales/Delivery:-Documenting project scope and objectives. Liaising with internal & external stakeholders for requirements gathering. -Preparation of Detailed Design for Implementation of Fulfillment solutions using Comptel COTS products SRI, OM, Instantlink, Catalog, Provisioning Client and Workflow Client-Definition of business process flows and aid Integration of associated OSS Systems -Preparation of test strategy and assisting in SIT and UAT, E2E Testing.-Guide application development teams on delivering the solution as per the design & within committed costs and timelines

Wellington & Wairarapa, New Zealand

• Prepared detailed design for using Comptel COTS products (Order Management, Service and Resource Inventory, Catalog, P&A) for Copper Service Order Manager (CSOM) involving Provisioning, Activation and discovery of xDSL services• Prepared Infrastructure Architecture Definition (IAD) to provide recommendation on the infrastructure required to stand up the new Copper service fulfilment platform based on volumetric• Provide consultancy for Continuous Integration Framework which allows Chorus to auto deploy Comptel component on to Chorus environment and Functional testing• Prepared Method of procedure for disaster Recovery and Backup• Provide consultancy for Comptel Reporter to generate customized report• Provide consultancy to Chorus business for defining & implementing business Process for copper fulfillment based on Comptel 8.2 platform

Noida Area, India

End to End solution design of major system integration project of BT Global ServicesRoles and Responsibilities :- Gathering business requirements from key stakeholders and subject matter experts to define the scope - Working closely with component team, core design and platform architects during the design phase for doing the E2E OSS impact analysis - identifying multiple options to a business problem and highlighting pros/cons of each approach.- Prepare High Level Design Specification document with all the system requirements and an E2E flow covering - Functional and Non-Functional requirements, use case , sequence & activity diagram- Perform Risk analysis, validating the assumptions made and assessing impact on the components of OSS stack- Review and sign off component design and test case documents- Conduct design walkthrough to all business stakeholders and platform architects to facilitate sign off/ design approval process- Handling of defects raised by the IVVT/Component design teams and get to a resolution as the earliest and ensure no deadlock & on time design delivery- Provide live support after deployment of the requirement.

Ipswich , Uk ; Delhi , India

- Worked as consultant for transformation of business requirements into system architecture including feasibility study and presented business solutions and identifying opportunities and proposing solutions for the clients- Led design for critical projects like Intelligent Work Distribution (focused to deliver higher operational efficiency, Business benefits - £2+ million), Network Investment Transformation (focused deliver higher operational efficiency ,Business benefits - £2+ million ) , 3rd Party Suppliers into the Service Delivery (To drive faster delivery of L2C jobs, Business benefits - £1 million per annum) , Complaints & Escalation Program (focused to deliver higher improvement in customer experience Project Cost - £1 million)and Pole Safe (focused to health & safety of engineers, Project cost - £0.5 million) - Won TCS Gems On the spot Award for exemplary performance in BT Sports design and delivery - Won Blue Ribbon Award in BT challenge Cup for signing of business benefits over £400k by resolving data integrity issues for LLU Product

Belfast, United Kingdom

- Worked as consultant for BT Internet Connect global product manager, Worked closely with product sales team and account managers across Europe, America, Austrasia & Asia Pac to evaluate the ideas around revenue generation, revenue leakage and improving the customer experience- Won Blue Ribbon Award in BT challenge Cup for signing of business benefits over £400k by designing the reconciliation process which helped in identifying unused Routers/ports and reducing need of new router to be allocated to other customers

Ipswich, United Kingdom

- Directed a team of 10 associates responsible for support and maintenance of the order management system of BT Retail- Developed a thorough domain knowledge of the telecom sector and the OSS and BSS functioning of industry and managing the knowledge capabilities for the team members- Proposed and implemented solutions for existing processes flaws in products, identified bottlenecks, and documented the changes to align systems and business functionality-Achieved 100% CSI (Customer Satisfaction Index) [‘Delighted’ by service provided] for the Application- Won TCS Gems On the spot Award for resolving business critical live issue- Won TCS Gems Star of the Month for going extra mile to support other projects along with day to day roles and responsibilities

Hyderabad Area, India

Worked as PL/SQL developer – involved in development of Order management application for BT Retail