Head Business Operarations for Ecommerce Vertical.Drive - Revenue, CBA and P&L Targets for the business for both B2B and B2C businesses. Lead Projects & New Business InitiativesKey Account Management - Partnered Ecommerce Business.

Led - Launch of Forever21.com in India from Start. Helped Setup B2B Partnered Businesses. Managed end-to-end Business Operations for Ecommerce vertical

Customer Happiness, Store Support and Assistance, Order Management for Offline and Online Business, Active participation in Marketing, Sales and Process Improvement efforts.

End-to-End Planning for Order Management & Customer Support, Recruitment, Documentation - KRI & KPI, Training Document, Team Policy and Process, Process Flow and other mapping documents, Reverse Logistics Planning

End-to-end Customer SupportOverall direction, coordination & evaluation of Customer Support Team - ecommerceResponsible for Setting & meeting operational goals; strategic planning & forecasting, assigning work for Following Activities / Sub Departments:Inbound TeamOutbound TeamOrder Processing TeamChat Support / Email Support TeamReturn / Refund teamCustomer Retention Team

Housing Project - Corporate Sales, Customer Support, Documentation, Escalation Handling

(Employee Background Screening)Handled End to End service delivery for the Employee Background Screening Process Coordination with all the branches for allocation reverts / Reports Quality checks etc on a daily basis. Highlighting issues with the Branches / Region to resolve concerns / issues pertaining to that arise if any.Interacting with clients for Quality, Performance & Issues (if any) on regular basisPrepare and publishing daily / monthly MIS both Internal and for the Clients.Handled a team of 10-15 membersHandling Education Checks, Employment Checks, Criminal Checks, Reference Checks etc