•Configuration of routing and switching, including HSRP, BGP, OSPF, EIGRP, VLAN, VLAN Trunking, and spanning-tree, and troubleshooting thereof.• Business continuity/Disaster recovery planning/testing• Incident troubleshooting and resolution, including documentation of root cause analysis• Troubleshooting the issue related to SSL VPN, Internet and Extranet issues.• Identifies need and implements system monitoring, corrective action, system refreshes, hardwarereplacements… Show more •Configuration of routing and switching, including HSRP, BGP, OSPF, EIGRP, VLAN, VLAN Trunking, and spanning-tree, and troubleshooting thereof.• Business continuity/Disaster recovery planning/testing• Incident troubleshooting and resolution, including documentation of root cause analysis• Troubleshooting the issue related to SSL VPN, Internet and Extranet issues.• Identifies need and implements system monitoring, corrective action, system refreshes, hardwarereplacements, software upgrades, and application modifications• Monitoring all networking equipment using various monitoring tools• Monitor and troubleshoot network circuits• Troubleshoot partner and client connections for ATM traffic, including Internet, site to site VPN, and MPLS.• Understanding of working on ticketing tool SNOW (Incident management, Problem management, Change management). Show less

• Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi- Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets•Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix•Effectively handover shift status information to the next shift assuming… Show more • Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi- Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets•Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix•Effectively handover shift status information to the next shift assuming responsibility Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability•Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues•Follow the defined escalation chart and matrix•Assist project team in commissioning of new customer and change requests•Adhere to shift timings and shift handover process•Assist the Duty Managers to implement/follow up for day-to-day operational tasks Show less