Mukesh Raj Arumugam Vivekanandan Email & Phone Number

Glasgow, Scotland, United Kingdom

Managing Skills: Opening and closing of the Travel Money Bureau and checking the previous day accounts and doing the end of the day Banking and PDQ checks.Customer Service Skills: Handling various customers and selling them right currencies by knowing their destinations and buying the currencies from customers back and improving the sales by providing excellent Customer Service.Supply Chain: By ordering the Currency stocks for the Bureau by calculating the daily stock balance and sending off the unsold currency stocks to the headquarters.

Chennai, Tamil Nadu, India

• Creativity: Creating and editing the campaigns, placements and ads using the campaign Manager 360.• Organisational Skills: Taking care of the emails and new requests from the clients. Perform all complex category of tasks and monitoring the performance of advertising campaigns.• Problem-Solving Skills: Ensuring all the defects are tracked without bias and troubleshoot and fix any issues with campaign setups. Provide suggestion to the clients to reach campaign goals.• Management Skills: Supervise QA and production of critical and complex tickets. Monitor the queue and assign the tickets to the sub-ordinates and ensuring the quality deliverables on time.

London, England, United Kingdom

• Customer Service Skills: Consistently delivered outstanding customer service, resolved issues and provided engagement with 30+ customers, and improved over-the-counter business by 16% within 5 months.• Leadership Skills: Received multiple manager’s awards from the Area Manager and Marketplace Managers for regularly achieving weekly and quarterly KPIs, maintaining compliance and Gold standards, and training new hires.• Monitoring Skills: Systematically monitored all customers for any unusual activities to identify and curb issues related to customer affordability, money laundering, and underage gambling for better safeguarding of customers.

London, England, United Kingdom

• Marketing with different kinds of customers mainly in London (where there isrequired need to visit client sites in different cities)• To co-ordinate the regular customers and new customers. Prepare the marketingstatistics and assessing the results, Draft the promotional material and liaise with the Marketing team and business partners.

Master Of Science - Ms, Business Analytics And Consulting

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Electronics And Instrumentation Engineering