Mukesh Mahajan Email and Phone Number

Healthcare Financial services, Loan and Leasing Portfolio of over 2000 CroresKey responsibilities: • Managing wing to wing Operations which include Loan/ Lease origination, in-life processes and end of term of Lending Portfolio spreading over 10000 accounts.• MIS to review and reporting of key Matrices to ensure service level agreement (SLA) and turnaround time (TAT) with internal / external customer, resolutions of customer service requests and to minimize customer complaints/escalations.• Mentoring team for ensuring due diligence of documents and payment application to be compliant for RBI, tax laws, anti money laundering & KYC renewals.• Ensuring timely closure of Internal and statutory audit.• Business requirement documents for automation of manual processes.• New system implementation and data migration. • TDS collection management.• Automation of electronic clearing system (ECS) for meeting business & regulator requirement to move from receipt of payment through postdated cheques to electronic clearing.• Documentation of business requirements for automation and implementation of customer request management (CRM) system (On Line Portal) for enabling external customer to provide information for faster booking of new volumes.

Currently handling projects on 1. Setting up Standard Operating Procedures & Policies for NBFC operation processes.2. System issues in Loan Receivables and clean up of GL and Bank reconciliation.3. Simplification and streamlining of processes related with Tax deduction at source and collection of certificate

1. Developed wing to wing Operations process maps for Loan / Lease origination, in life process, end of loan, banking and other processes. 2. Developed check-list for seamless & accurate due diligence loan/ lease documentation.3. Contributed in drafting of Loan application form and loan agreement kit.4. Prepared Document acceptance guidelines and FAQ’s on deviations/ deferrals for the training of sales team.5. Developed Leasing Product as per sales requirement & facilitate drafting and validation of Lease agreement from Legal team6. Prepared Business requirement document (BRD) for setting up of Leasing Product in the system.7. Facilitate user acceptance test (UAT) for successful implementation of Leasing Product in system.8. Worked closely with Treasury Team for 1. Cash Management Services & PDC vaulting agreement with bank 9. Developing Bank Interface to do banking transactions in an automated environment10. Prepared Business requirement documents (i) for complete automation of payment collection using NACH (Direct Debit) (ii) For reports required for customer service e.g. SOA, Foreclosure, balance confirmation etc.

GE Capital Services India - Having a Lending Portfolio of INR 2500 croresKey Responsibilities in Leasing Operations:• Managing wing to wing Operations of Leasing Portfolio of over 4500 contacts.• Due diligence to ensure TAT and accuracy in Disbursement to dealers, Rental Invoicing & at Closure.• Implementation of New Leasing Platform in Production in Aug’10 after one month of extensive UAT to meet stringent Business deadlines.• Automation of Foreclosure statementing process, No Objection Certification Process and Up-loader for new lease booking in Info-lease. New Operation shop set up:• Due diligence and capacity planning for setting up new Operation shop.• Migration of all Operation activities, processes, stocks, files and material.• Ensure new Operation shop is up & running in Gurgaon within 20 days of closure of existing in Chennai

GE Capital TFS Ltd- Having a Finance Portfolio of over INR 2000 croresKey responsibilities as Manager Operations (North): Lending Operations & CMS:• Managed Operations for Lending Rs 35 crores per month for Infrastructure & commercial vehicles.• Due diligence of Loan documents to ensure compliance of RBI, risk & legal requirements. • Ensured TAT as per agreed SLA, accuracy and productivity by continuous monitoring of Matrices & Tracker.• Streamlined collection process and reduction in Banking Cost through implementation of cash management system (CMS) in Banking of payment and doing disbursements.• Improved rate of first pass yield to over 55% from 15% while processing loan documents which resulted in improvement in Net Promoters Score (NPS) and reduction in customer complaints.Process improvement & Training:• Ensured 100% accuracy in loan disbursal & documentation. • Continuous mentoring of team for maintaining accuracy and completeness of Documentation while doing due diligence for loan disbursement.• Developed Training Manual on “Documentation on Loans” & trained over 200 team members.

Manager- Finance reporting to Finance ControllerKey responsibilities:Financial Closing, Audit & MIS Reporting: • Mark to market for repossessed stock, analysis of Provisions and write offs to pass reserve entries.• Closure of Accounts books on Monthly, Quarterly and annually for Indian and US Books.• Ensured periodic Statutory & Internal Audit done for respective business vertical.• Monthly MIS on analysis of volumes, run offs, delinquencies, NEA, Write offs etc.Customer Accounting & CMS Banking - PAN India• Ensured timely banking & accounting of INR 100 crores p.m. for accurate Delinquency Report.• Implemented process of daily bank reconciliation for over 20 bank accounts thereby minimized open items• Mapping of collections requirements to provide Local banking solutions at Branch level.Key Achievements:• Migrated the customer accounting data of over 40,000 to New system platform & live within 10 days. • Achieved Zero write-offs target on account of wrong allocation or bank reconciliation.