Mukesh Rathaur Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Handling Mahindra Lifespace Developers corporate office IT Infrastructure.1) Administration Tasks: a) Creation & Deletion of Users, Computers. b) Create and maintain users & groups. c) Assign access rights for users as per the policies defined. d) Configuring and maintaining print servers and print queues. e) Installation and Maintaining Mcafee epolicy orchestrator 4.5 with Drive Encryption related issues & deployment. f) Maintaining Mcafee Safe boot user and its… Show more Handling Mahindra Lifespace Developers corporate office IT Infrastructure.1) Administration Tasks: a) Creation & Deletion of Users, Computers. b) Create and maintain users & groups. c) Assign access rights for users as per the policies defined. d) Configuring and maintaining print servers and print queues. e) Installation and Maintaining Mcafee epolicy orchestrator 4.5 with Drive Encryption related issues & deployment. f) Maintaining Mcafee Safe boot user and its related issues.2) Telephonic & Remotely support to escalated calls (L2/L3 Support).3) Timely information and escalation to the customer team.4) Provided Field Engineers with leadership and direction. 5) Experience in managing and coordinating with hardware vendor & suppliers as per escalation matrixes.6) Communicate assignments, milestones, and deadlines to the team and individuals based on SLA instructions.7) Manage, train, and help to team members for development to resolve any dysfunctional issue.8) Regional office IT Infra project rollout.9) E-waste Management.10)VIP Users IT Support & escalation calls.11) Video-Conference. Show less

Mumbai, Maharashtra, India

Team lead

Mumbai, Maharashtra, India

Made use of helpdesk systems to prioritize workload & update queries’ & calls.Email configuration, application installation, and troubleshooting.Monitoring asset, software inventory & Calls SLA in Remedy.Engineer’s daily reports, calls, and attendance monitoring report.Supervised & performed the installation of new IT types of equipment & system software.Troubleshooting all kinds of desktop, laptop, and videoconference calls.

Worli, Maharashtra, India

Monitor regional-level engineers escalation Calls Planned & executed routine repairs and system upgrades Record monthly mis report, Vendor management & assets inventory Video and tele conferencing setup, implantation of Microsoft One Drive Supervised and performed installation of new IT equipment’s & system software Created and maintained standard laptop and desktop build procedure Documentations of the support process Engineers team management

Navi Mumbai, Maharashtra, India

Handling IMA-PG site office as a system engineer.

Andheri

Responded to telephone, email, and helpdesk second-line support request Resolved all problems like system hardware, software, and handhelds Resolved applications issues in coordination with the dealer Installed and patch updated hardware and software Diagnosed, analyzed, and resolved user laptop, PC software & hardware issues Ensure data security & migrated end user's data from multiple devices

Andheri

Working as a Field desktop support engineer at Kplus infotech.Install, upgrade and test vendor-based systems & softwareConfiguration of Assembled system, Network device, and Printers on end usersImplantation of Symantec antivirus on end users' site for 70 users

Marol

Installed & checked assembled desktops & Hardware upgrade Provide helpdesk support and remote technical troubleshooting using Microsoft remote desktop and cisco WebEx remote control software User provisioning user accounts, mobile device, VPN and directory permissions Operating system installation, email configuration and VPN configuration

Bachelor Of Commerce (Bcom), Commerce, A

Hsc, Business/Commerce, General, B