Leading Global Operations and Sales

* DaaS Lead for a HCL major project. Migration and Deplyment over 50 countries. Ordering, Procurement, Vendor Coordination, Delivery, Invoice and overall governance* E2E order management from sharing quotation to invoice submission* Order includes Dell peripherals, accessories, servers, storage and DC devices in South Africa & UK* Cisco network devices order management in UK and South Africa* Vendor management Techdata, Westcon, Ingram etc* HAM process, order management process documentation* Customer success * Vendor escalation * Quarterly billing projection. Sales review. * Identifying business opportunities in new location* Centralized order management team for all Geo location in organization

Client Success for Managed Cloud Services and Security , Account Management , Sales , Renewals , Retention and Operations1. Be the key advocate for our Customers with a focus on Transformation, Engagement, and Experience.2. Work with customers to maximize customer value realization by ensuring a productive partnership that meets customers’ aims.3. Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management program and identify expansion opportunities.4. Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to drive value realization by delivering Quarterly Business/Service reviews to customers.5. Demonstrate the fundamental understanding of technology and articulate the advantages of our solution against competitors.6. Consistently provide touch point calls to customers to discuss ongoing issues and upgrades.7. Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams.8. Identify the Cross Sell and Up Sell opportunities on the existing accounts and then work in close proximity with sales and solution support to finalize the pitch with customers.

Monitor the entire lifecycle of a consulting engagement, from initial scoping and contracting through close of the engagement with the customer.Work closely with customers to explore and identify business and IT Infrastructure needs. Educate customers on using tactical and strategic innovation within their organization.Manage and build the client relationship and opportunities for business expansion with the client.Manage the expectations of a wide range of people which includes the Sales team, Partner Services leadership and employees across Netmagic.Overseeing multidimensional projects, develop reports on progress, ensure readiness and recommend enhancements.

Storage and Cloud AdministrationDatacenter maintaince and management. Administration of IBM and HP Blade and rack mountable servers.Administration server virtualization through Vmware and MS Hyper VIBM and EMC Storage arraysMonitoring through BMC Reporting ToolsTeam Management / Training and Vendor Management

EMC DMX, Symmetrix, ClariionRemote and Local ReplicationClarrion Mirror View, Snap View and San CopyIBM and Hp Blade serversSwitch : Brocade48000, Brocade 5000IBM San Switch -8/16, HP Ethernet Switch

• Working as Storage Administrator Level 2 & 3 • Monitoring, maintenance and support Clariion CX4-960 (Fully Loaded)• Allocation and Deallocation of luns in Clariion CX4-960 using Navisphere and Naviicli• Load balancing using Powerpath• Working on San copy, mirror view, clone and snapshots• Monitoring Clones (Sync and Fracture) for activity at the DR site (QA Refresh)• Creating snapshots and working on other layered applications.• Flare upgrade, application issues and SP monitoring• Zoning and monitoring of Cisco Switches• Reserve Lun Pool (RLP) restructring and RAID re-organization• Planning, structuring and implementation of SAN/Datacenter migration.

• Providing L2 support level to Hitachi Storage Support.• Mirroring data using True Copy / Shadow image.• Provisioning new luns to servers, zoning, extending storage to existing servers.• Port Enabling on Cisco Switches using Device manager. • To provide secure access to servers through zoning using Cisco Fabric manager• Carving luns based on the capacity management. • Lun masking to new and existing servers using Hitachi Storage Navigator and Hi command device manager. • Daily , Weekly and Monthly Backup Operations using Symantec Netbackup• Daily, Weekly and Monthly media requirements using Symantec Netbackup• Backup and restoration using Symantec Netbackup• Working on Incident, Problem and Change management using Call Management Software (BMC Remedy)

• Manging and monitoring queue activity to provide service to the customer within SLA. • Keep in touch and updated with the corporated labs for day to day technical updates, escalations and dispatches.• Managing new technical sub process for the Symmetrix (Project Lifeline & HIB). • Leading a shift of 23 engineers in a shift imparting technical and process related updates. Handling IT issues / infrastructure outages / issues with emphasis on minimal downtime. • Keep the shift updated about new process and technical guidelines through emails, communication template and daily huddles.• Responsible for making monthly shift schedule. • Distribution and handling RCM calls, dispatch follow ups and CE assistance calls.

• Remote hardware troubleshooting for Symmetrix arrays (Legacy, DMX Series) using inlines, including field assistance.• Worked on Switches and Directors which include remote fault identification and corrective action.• Troubleshooting SAN switches (Brocade/ Cisco/ Mc Data) for dial home events and symptom codes using consoles like Connectrix/Fabric Manager.•Trouble shooting SRDF, SRDF/A and BCV management r elated issues.• Assist onsite customer engineers in their field maintenance activities• Remote monitoring of script procedures and recovery of failed scripts in storage systems as a part of Remote Change Management• Analyze and resolve escalated problems within targets• Working on the storage systems based on conceptual knowledge of SRDF, Time Finder LUN and Volume Manager• Provide documented support and direct others for implementation of the same.• Resolve technical issues pertaining to product avoiding customer impact.