Some Prakash Mukherjee, Mba®, Safe®, Smac®, Cc® Email & Phone Number

Southborough, Ma, Us

Southborough, Ma, Us

• Defined use cases and workflows for current state coordinating with business stakeholders and helped analyze, design, and document the future state in a low code environment (Pega)• Collaborated release planning with IT, Business, Infra and Operations to define product roadmap and features aligned to capacity through sprints• Planned and managed product development, integration, and deployment• Prepared governance reports and KPIs for accurate tracking of the program increments, executive level presentations, highlighted risks/issues, RAG status, budgeting, forecasting and allocation activities

Southborough, Ma, Us

• Organized various scrum ceremonies - grooming, planning, retrospectives for feature teams, create Jira dashboards and workflows to track multiple KPIs • Reviewed epics, features, stories, and defects related to API integration using scrum principles• Define and implement IS core guidelines for multiple journey scrum teams. Track risk review forms & vulnerability assessments, prioritize issues/findings based on impact and severity • Guide feature teams on secured design and best practices related to encryption, tokens, hash, certificates and implement corrective action plans• Perform risk review, publish weekly status reports to stakeholders, and provide implementation approval

Southborough, Ma, Us

• Established rails and processes to scale up scrum teams across multiple geographies, optimized team structure to reduce costs and increase margin• Created release plans using MPP, managed capacity and estimated effort hours aligned to release timelines. Tracked milestones, measured velocity, monitored team burndown, published weekly reports through regular stand-ups and huddles.• Helped remove operational impediments through timely escalations and led multiple journey teams to implement near real time event platform, customer experience dashboards, personalized offerings using business intelligence, android app modernization and gamification• Implemented application development projects (active directory, build automation, event monitoring) for ATM channel and tracked hardware vendor performance • Helped client services team to pursue new business opportunities through customer connect and understand business critical areas to create/modify contracts ranging up to 2 million USD per quarter• Executed white board sessions with solutions team and leveraged internal expertise to adopt cloud (AWS, PCF), data (kafka, json), java microservices, front-end (angular, jquery) and .net technologies

Bangalore, Karnataka, In

- Led a team of 15 developers and testers to implement complex .net enterprise framework for retail transaction management system using Kanban and Scrum methodologies- Improved customer satisfaction index by 80% through CRM app redesign, on-time ticket resolution and SLA adherence using Microsoft technologies (MVC, JavaScript, Html5, CSS)- Prepared and published reports for production support activities related to RCA, SLA, issue resolution during peak hours for store selling systems and customer order management - Primary focus on delivering business critical programs for Nordstrom USA in areas related to Customer Relationship Management, Store Selling Systems, Point of Sales, Gift Cards, Rewards and Loyalty - Scaled Agile Practitioner, Agile Developer, Scrum Master - Business Analysis, Customer feedback 360, Requirements grooming, Release and Sprint Planning, Kanban and Scrumban adoption, Automation, Test Driven Development, Productivity assessment- Mentoring developers and creating transition knowledge base for future seamless scalability- Microsoft Technology Stack (MVC, Entity Framework, SSIS, SSRS), Devops and CI/CD (Git, Maven, Gradle, Jenkins), Javascript, JQuery, HTML5, Razor, CSS, WCF, WPF, Dynatrace, Splunk

Coventry, West Midlands, Gb

My major included the following topics: - E-commerce - Omni-channel marketing- Customer footprint measurement framework- Social media integration- Analytics and KPIs- Build Survey questionnaire and analyze responses based on feedback- Personalized shopping and offerings My responsibility during project implementation phase was to gather ideas on each of these subject areas, collect references based on journal and academic search, make judicious use of them to provide data validation, collect primary data through survey questionnaire(s), structure the research framework and propose on how and why this 360-degree framework can be beneficial to an organization for an optimized marketing and operations strategy.

Mumbai, Maharashtra, In

- Developed cross-bank communication channel and have been awarded customer accolades due to out of hours support- Trained and mentored a team of 7-8 analysts to design, develop and test Windows and ERP applications- Lead Web Designer and Developer for Banking and Payments channels - Commonwealth Bank of Australia.- Customer Analytics and Data interpretations with an associated business impact on the evolution of Payment channel security mechanism through Verisign and MasterSecure.

Master Of Business Administration (M.B.A.), Social Media Marketing, Digital Marketing

Bachelor Of Technology (B.Tech.), Metallurgical Engineering

High School, Physical Sciences

High School, Mathematics And Computer Science